Partner Success Account Manager Mid-Market

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Partner Success Account Manager Mid-Market Introduction to team The Partner Success Account Manager (PSAM) is key to promoting and developing a high level of engagement with Vrbo’s Property Managers. You will work collaboratively with partners to achieve success in their partnership with Vrbo, while ensuring they have a best-in-class experience with our brand. Make an impact! Your primary focus is to improve the productivity and results from participating in Vrbo’s marketplace by growing net booking value from the partner’s listings. You will continuously work to maximize the production potential in the Vrbo marketplace by utilizing and sharing unique data insights, trends, marketing materials, product developments, distribution, and revenue management tools with Partners. In this role, you will: • Communicate daily with a portfolio of mid-market accounts and act as their primary point of contact • Deliver high quality consultations at scale to achieve and exceed quarterly targets • Understand and execute on outbound company campaigns • Analyze and prioritize your pipeline, outbound activity, and continuously find ways to optimize your portfolio management strategy • As an individual contributor, execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by leadership • Manage listing retention and drive Partner adoption within high demand and compression periods to satisfy traveler’s pressing needs • Establish performance goals in conjunction with PM partners, develop action plan, secure commitment, drive achievement to goals • Provide relevant data insights and superior consulting services to partners (revenue management advice, define marketplace opportunities and define best practices) • Establish credibility and relevance with partners by delivering trends, data and market insights in an easy-to-understand manner to inform Partner recommendations • Drive content, rate, availability accuracy and competitiveness on the Vrbo sites to maximize booking conversion • Educate partners on the self-service features available on Vrbo • Keep abreast of key demand/supply indicators, economic data, trends and competitive information within the designated strategic market of your customers at local, national and global levels. • Gather feedback from partners regarding product enhancements and processes to drive Partner efficiencies and increase revenue • Communicate feedback internally to help drive continuous improvement • Create and deliver presentations to Partners and Peers • Travel to high priority markets for face-to-face meetings with partners and attend industry tradeshows and events Experience and qualifications: • Bachelor's degree in a related field; or equivalent related professional experience • 3+ years of experience in customer success or account management • B2B, ecommerce or software consulting sales experience preferred • Knowledge of the vacation rental industry is a plus • Proficient in Microsoft Office • Knowledge of Salesforce or other CRM systems and Tableau • Communication: You adapt communication style and manage difficult conversations and diffuse conflict • Relationship Management: you understand partners and customize engagement approaches; you are able to diffuse difficult, high-pressure, or contentious situations quickly • Willing and able to have direct and frank conversations with partners; you build rapport with Leadership Team and across Vrbo • Partner Advocacy: you demonstrate a “partner-first” and create “win-win” situations that bring value for both Vrbo and Partners • You are bias-to-action by actively engaging and following up with stakeholders until issues are resolved; you represent partner perspectives at Vrbo • Planning and Quality Delivery: you prioritize and manage tasks with minimal assistance and direction • You meet all team commitments and goals and demonstrate willingness and capability to take on additional tasks • Data Driven Business Acumen: you use software, data and tools to conduct analysis and derive insights • You translate data and insights into actionable improvements or growth opportunities and customize analysis and explanation of insights for each partner • Expertise Development: you build and maintain expertise in Vrbo offerings, the VR market, and general ecommerce practices • Continuous Improvement and Agility: you are willing to learn and adopt agile principles • You look for improvement and feedback; you embrace changes and maintain work effectiveness even with changes in tasks and priorities • Internal Collaboration: you work well with cross-functional teams and use and build internal network The total cash range (inclusive of base salary and variable incentive target) for this position in Austin is $94,000.00 to $131,500.00. Employees in this role have the potential to increase their pay up to $150,500.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. Apply Job!