Customer Service Agent (Part Time)

About the position The Midland Customer Service Agent (Part-Time) position at Southwest Airlines is designed for individuals who are passionate about providing exceptional customer service in a dynamic airport environment. This role involves interacting with customers at various service points, including ticket counters and baggage service offices, ensuring a friendly and efficient travel experience. Agents will be responsible for handling ticketing, check-in, and resolving customer inquiries and issues, all while maintaining a hospitable atmosphere. Responsibilities • Provides friendly service to and maintains positive relationships with all internal and external Customers , • Works in a cooperative spirit to ensure the success of the Company , • Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs , • Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems , • Greets and handles Customers in a polite and friendly manner , • Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets , • Computes charges, makes change and balances daily transactions , • Checks in baggage and Cargo , • Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed , • Handles transactions required to board the aircraft in a timely and efficient manner , • Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage , • Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal , • Completes forms and reports as required by the Company , • Writes irregularity and complaint reports as required , • May perform other job duties as directed by Employee's Leaders Requirements • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job , • Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations , • Ability to work well with others as part of a team, meet the public, and work under stressful situations , • Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period , • Must be aware of hazardous situations and be able to handle emergencies as needed , • Must work under tight time constraints to accomplish quick turns of aircraft , • Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement , • Must be able to perform all job functions within a limited space , • Must be able to effectively communicate verbally by telephone, face to face and on public address systems , • Must possess good written and oral skills , • Must be able to communicate information and instructions verbally or via radio equipment Nice-to-haves • Foreign language skills are desirable, but not required Benefits • Pay of $19.06 per hour with opportunities for overtime and shift premiums , • Fly for free on any open seat on all Southwest flights for you and eligible dependents , • Company contributions up to 9.3% of eligible earnings for Retirement Savings Plan , • Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan , • Competitive health insurance for you and your eligible dependents, including pets, starting from the first day of employment Apply Job!