Part Time Customer Service Representative
Description Since 1946 Saladmaster has been changing life one healthy meal at a time. With over 500 authorized dealers in over 60 countries, Saladmaster sells the best stainless steel waterless cookware in the industry. With our parent company, Regal Ware, were able to keep production in the US (right in the Midwest). We believe the kitchen (and the family table) make up the hub of the home, where everyone belongs. We are all working together to: Continually increase our dealer network by making it easier for people passionate about our products to sell those products Increase the number of products we offer to customers who want to change life one healthy meal at a time. Help our dealers attract more customers and future dealers by creating a rewarding commission structure with a career path for growth You will love it here if you believe in the following: Family Excellence Integrity Passion Empowerment If this sounds like the company for you, your seat at our Regal Ware family table awaits. Your seat at the table: Part Time Customer Service Representative You will love this seat if you get, want, and have the capacity to: Respond to Customer Inquiries Provides a positive customer experience with each interaction. Receives, research and answers customer lead inquiries, service issues, product information inquiries, and orders. Capture Warranty Data Enters customer orders for product and replacement parts and accessories. Enters customer orders for returned merchandise and authorizes refunds, as necessary. Resolve Shipping and Order Status Issues Requests payments from customers regarding outstanding invoices i.e., freight & shipping charges. Performs outbound calls to customers regarding ship dates, refunds, payments and product delivery or service of product. Enter orders from customer/sales staff as required for backup. Manage escalation situation This seat reports to: Global Customer Service Manager Our company believes leaders are critical to the success of each individual. Because of this, your leader: Works with a sense of urgency and aligned purpose Has a passion for our customers and a focus on end consumers Is a servant leader who is collaborative and approachable Has strong ethics and integrity Is courageous and inspirational There are so many benefits to being a part of the Regal Ware Team! Our benefits package is built with you and your family in mind and that starts with the things that are most important to you your health, your lifestyle, and your future. Learn more at https://www.regalware.com/benefits/ Regal Ware is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Requirements
We need this seat to have: High School graduate 2-5 years customer service experience Spanish speaking required Warranty experience preferred Detail orientated Analytical and problem-solving skills to resolve and recommend effective solutions Time management skills to respond to customer emails and calls promptly Technical skills to be able to use customer records management, word processing, database, and email software Apply Job!