Financial Business Operations Analyst (Hybrid - San Antonio,TX)

Summary

Rackspace Government Team seeks a Financial Business Operations Analyst (hybrid role, 3 days/week in San Antonio, TX). This role directly supports Rackspace's largest customer, handling billing/invoicing, revenue analysis, expense tracking, forecasting, and addressing customer cloud billing questions, disputes, and quotes. Collaboration with internal teams (finance, accounting, procurement, compliance) is crucial. Responsibilities include preparing profitability analyses, developing forecasts (cash flow, sales, expenses, etc.), project ownership, and potentially leading less senior analysts. Advanced Excel skills, strong presentation and communication abilities, and SOX compliance knowledge are essential. Must Have • Advanced public cloud billing understanding • Expert Excel skills • Advanced financial analysis skills • Strong communication & presentation skills • SOX compliance knowledge • Experience with ERPs and ticketing systems Good To Have • Project management experience • Experience leading teams We are looking for a Financial Business Operations Analyst to join our Rackspace Government Team in the US. This role will directly support Rackspace’s largest customer by addressing billing & invoicing, revenue analysis, expense tracking, and forecasting. Work Location: This is a hybrid office/work-from-home role requiring 3 days per week in our San Antonio, TX headquarters. Responsibilities • Directly support external customers by investigating, presenting, and discussing cloud billing questions, disputes, and quotes; also ensuring that all interactions are properly documented through tickets for processing and auditing. • Work closely with internal customers including corporate finance, accounting, procurement, & compliance. • Assist Finance leaders in leading day-to-day operations externally and manage inputs required for invoicing, financial forecasting, revenue recognition, and expense actuals. • Assess options for improvement on business expenses. • Prepares profitability analyses. • Develops/reviews forecasts for accurate and timely cash flow projections, sales projections, expense projections, profitability, headcount, department performance, and direct expenses. • Takes ownership of projects from start to finish. • May provide work leadership for less senior analysts and/or has project management responsibilities. • Prepare documentation for processing and compliance. Knowledge/Skills/Ability • Advanced understanding of public cloud billing is preferred • Advanced technical knowledge of budgeting, financial statements, cash management, and financial analysis processes. • Advanced understanding of the overall financial function and interrelated components. • Ability to create highly complex forecasting models. • Must also possess high attention to detail and be capable of performing the most complex data analysis for extended periods of time. Expert Excel skills are required. • Must have advanced presentation skills, the ability to express the most complex quantitative concepts to a non-financial audience. • Advanced communication skills, both written and verbal. Excellent organizational skills. • Ability to make appropriate decisions considering the relative costs and benefits of potential actions. • Ability to successfully work and promote inclusiveness in small groups. • Strong understanding of SOX (Sarbanes-Oxley) controls and compliance, with the ability to implement, monitor, and ensure adherence to regulatory requirements. • Strict adherence to processes required for government auditing • Experience with ERPs and Ticketing systems (Oracle and ServiceNow preferred) Work Location: This is a hybrid office/work from home role requiring 3 days per week in our San Antonio, TX headquarters. #LI-AW1, #LI-Hybrid Apply Job!