Technical Support Engineer

Summary of Job Purpose: To provide technical support to the technicians in the Maintenance Center, MRO, LRUS, and New Production shops by solving day-to-day issues concerning manuals, tools, processes, and general questions that arise during the course of the technician's work; thus allowing the technicians to remain focused on their work. Essential Duties and Responsibilities: • Reviews, accepts, or rejects requests for shop technical support from MRO, LRUS, and New Production technicians and personnel from other departments. Requires technical (mechanical) knowledge of Turbo shaft engines, FCU's/HMU's, and an understanding of SafranHE's technical documentation to ensure each request is processed in the appropriate manner to close the issue. • Maintains records of requests and the work accomplished to close the issue. • Identifies and takes the required actions to improve the internal technical documentation that is used in the MRO, LRUS, and New Production. • Actively participates in worldwide SafranHE methods group to help identify, stay knowledgeable of, and to locally implement and monitor, the common principles, procedures, and practices, adopted by the group. • Participates in, and sometimes manages internal improvement initiatives that have been identified and assigned to reduce process times, improve quality, and/or reduce total operating cost. • Coordinates problem resolution on modules and/or engines with the Level 4 Corporate Engineers and/or Technicians. Oversees when necessary the repairs and/or troubleshooting of complex problems concerning modules, complete engines, or isolated parts. • Review and specify applicable tooling and equipment requirements per SafranHE's technical documentation and assist the purchasing department in the acquisition process. • May act as a liaison with engineering support from SafranHE locations during audits and during the course of routine shop support activities. • Manages or participates in internal investigations as directed by Quality department and/or management. • Travel required: 5-10%, including internationally. Scopes and Accountabilities: • Develops procedures; identifies problems; recommends solutions to fulfill project objectives, informing supervisor promptly. Recommends expenditures. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of the corporation. Apply Job!