Patient Care Representative

About Winona

Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully vertically integrated business model.

About the role

Winona is looking to hire a full-time remote Patient Care Representative in the Philippines. For this role, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging problems for customers for Winona.

Seniority Level: Entry-Mid Level

Responsibilities

• Answering questions about Winona’s products and services.

• Delivering information about Winona’s offerings.

• Ensuring patient satisfaction and maintaining professional patient support.

• Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible.

• Keeping records of patient interactions, processing patient accounts, and filing documents.

• Taking the extra mile to engage with patients.

Requirements

• Experience working in a medical-related job

• Strong customer service experience

• Availability to work a minimum of two weekends per month

• Hands-on experience in Excel/Google Sheets, Word/Google Docs, and other computer basics

• Comfortable making calls with patients

• Comfortable using social media

• Excellent communication and writing skills

• Attention to detail and a good sense of judgment

• A personal computer with stable internet

• Available to work from Wednesday to Sunday, from 7:00 AM to 4:00 PM Eastern Standard Time (EST)

What’s in it for you?

As a full-time member of our team, you’ll enjoy:

• Flexible hours, work wherever you choose

• Unlimited PTO

• Non-working holidays per country of residence

• Pro-rated 13th-month bonus in select regions

• Referral bonuses

• Financial support for online courses

• Fun and casual work environment

• Employee engagement activities and virtual gatherings

• We are a diverse, global team!

Equal Employment Opportunity

Winona provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. Winona takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate such behaviors.