Marketing Services QA - Onsite

Req ID: 316994 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Marketing Services QA - Onsite to join our team in Auburn Hills, Michigan (US-MI), United States (US). Job Requirements We are seeking a Level 1 QA Tester to join our team and assist in the quality assurance (QA) of change requests for Marketing Cloud, Service Cloud, and Experience Cloud. The ideal candidate will have a keen eye for detail, strong analytical skills, and a passion for ensuring high-quality software releases. 5+ years of experience in QA Key Responsibilities: • Perform manual testing on Marketing Cloud, Service Cloud, and Experience Cloud to validate change requests. • Execute test cases, regression tests, and functional testing to ensure system integrity and performance. • Identify, document, and report bugs, defects, and inconsistencies using a tracking system (e.g., Jira). • Verify data accuracy, user workflows, and system behaviors across different Salesforce environments. • Collaborate with developers, business analysts, and stakeholders to clarify requirements and ensure expected outcomes. • Assist in UAT (User Acceptance Testing) support, ensuring business requirements are met before deployment. • Follow established QA processes and best practices to maintain a high standard of testing. • Provide feedback on user experience (UX) and potential system improvements. • Maintain test documentation, including test plans, test cases, and test execution results. Technical Experience Manual Testing Experience: • Ability to execute functional, regression, exploratory, smoke, and UAT (User Acceptance Testing). • Experience in validating change requests, enhancements, and bug fixes. • Writing test cases, test scripts, and test plans based on business requirements Bug Tracking & Reporting: • Experience with defect tracking tools like Jira. • Ability to log, track, and prioritize defects effectively. Test Data Management: • Understanding of test data creation and working with datasets for validation. • Experience in validating email templates, workflows, and automation rules within Salesforce Marketing Cloud and Service Cloud. Basic API Testing • Exposure to Postman, SOAP UI, or REST API testing for validating integrations between Salesforce Clouds." Unique Skills Marketing Cloud Testing: • Validating email campaigns, journeys, and automation workflows in Salesforce Marketing Cloud. • Checking personalization, dynamic content, and A/B testing setup. • Understanding data extensions, segmentation, and audience targeting. Service Cloud Testing: • Testing case management, automation rules, workflows, and process builder flows. • Validating inbound and outbound interactions in Omni-Channel, Knowledge Base, and Case Assignment Rules. Experience Cloud Testing: • Testing customer portals, self-service communities, and authentication workflows. • Verifying access control, profiles, and role-based security settings. Salesforce Configuration & Navigation: • Understanding of standard and custom objects, fields, validation rules, and page layouts. • Experience testing Lightning components and Visualforce pages. Basic SOQL Knowledge • Familiarity with Salesforce Object Query Language (SOQL) to validate records in databases. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. INDHCLSMC Apply Job!