Business Analyst (Property and Casualty Insurance)

About Loggerhead Risk Management LLC Loggerhead is a property and casualty insurer that specializes in providing coverage that meets the unique needs of Florida homeowners. We’re a team of insurance professionals with customer service as our core value and we know the importance of attentively serving our policyholders. Loggerhead is powered by modern technology, guided by people who share a commitment to trust, empathy, and always doing what’s right, flexibility, and teamwork. What’s the Role? As part of Loggerhead’s Information Technology (IT) team, the Business Analyst is the liaison between multiple business units and technology teams that define processes and identify improvements. The Business Analyst documents stakeholder requirements, measures process efficiency and actively participates in testing efforts. They are a key stakeholder in the implementation, testing, training, and communication efforts with vendors and business groups. This is a hands-on role requiring a mixture of technical abilities, excellent communication, and organizational skills to create alignment amongst multiple sponsors. A Day in the Life could include: • Lead collaborative sessions translating business strategies and objectives into business requirements while driving standardization across different business solutions. • Lead Agile activities, structuring product backlogs into epics, features, user stories, and tasks. • Gather and analyze data to support business cases and propose systems requirements. • Ensure requirements are understood and approved by all stakeholders. • Manage requirement traceability and changes throughout the project lifecycle. • Conduct and facilitate acceptance tests for solutions with the user community, include developing UAT test scenario and test scripts. • Develop, deliver, and evaluate training & supplemental materials. • Identify problems, opportunities, and solutions throughout the lifecycle to ensure successful delivery and adoption. • Interpret API documentation to identify solutions and learn business systems and processes. • Utilize various tools such as wireframes, design templates, BRDs, FRDs, process maps, workflow diagrams and data mapping spreadsheets to ensure clarity and alignment with stakeholders. • Develop meaningful and lasting relationships with partners for optimized systems integration and respond to questions and concerns from stakeholders. • Conduct daily system analytics to maximize effectiveness and troubleshoot problems. • Work extensively in Azure DevOps, Asana, Visio, PowerBi, and Office 365 products to build requirements, manage projects and collaborate with stakeholders. • Use Postman to build and execute API requests and review responses to validate logic. • Perform other duties as assigned. What You'll Need to be a Top Candidate: Qualifications • Five years of professional experience as a Business Analyst within the Property and Casualty (P&C) insurance industry. • Strong experience with Policy and Billing Administration systems. • Ability to develop strong relationships with stakeholders and approach every challenge with a customer-centric approach. • Ability to elicit, articulate and document processes and business requirements. • Strong foundational knowledge of Agile methodology in Product Development and Software Development Life Cycles. • Ability to facilitate large groups across multiple disciplines. • Experience working and thriving in a fast-paced, dynamic environment with rapidly emerging requirements. • Must have strong verbal and written and communication skills. • Knowledge in building reports, spreadsheets, graphs, and flow charts. • Ability to participate in multiple projects in accordance with PMO standards and processes. • Experience working in a cloud-based environment. • Ability to troubleshooting cloud-based technologies using tools such as Postman and DataDog. • Ability to interpret and create API specifications. • Ability to write, execute and interpret relational and non-relationship query languages. Education & Certifications • Bachelor's Degree or equivalent experience. • Business Analysis or Project Management certifications are a plus. Working Conditions: • Hybrid work environment which splits time working remotely and at corporate headquarters. • Required to work flexible hours and/or weekends as needed. • Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future. Travel: Minimum, as required. ADA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties. Job Type: Full-time Benefits: • 401(k) • Health insurance • Dental insurance • Vision insurance • Paid time off • Referral Program • Tuition Reimbursement Work Location: Hybrid; Prefer candidates local to the immediate Tampa Bay area. Job Type: Full-time Apply Job!