Internship, Program Manager, Service Operations (Summer 2025)

What To Expect This position is expected to start around May 2025 and continue through the Summer term (approximately August 2025) or into Fall 2025 if available and there is an opportunity to do so. We ask for a minimum of 12 weeks, full-time and on-site, for most internships. Our internship program is for students who are actively enrolled in an academic program. Recent graduates seeking employment after graduation and not returning to school should apply for full-time positions, not internships. International Students: If your work authorization is through CPT, please consult your school on your ability to work 40 hours per week before applying. You must be able to work 40 hours per week in-person. Many students will be limited to part-time during the academic year. As Tesla continues to grow and expand globally, we are seeking a detail-oriented and organized individual to support the development and implementation of service initiatives within our Sales and Delivery organization. The Service Program Intern will work closely with cross-functional teams to ensure standardization and process adherence, driving improvements to the customer experience and contributing to the company's growth. This role involves analyzing and improving existing processes, providing feedback to stakeholders, and collaborating with teams to implement changes. Ideal candidates will have a strong understanding of Tesla's operations and be able to prioritize multiple projects while meeting deadlines.

What You'll Do

• Support the development and implementation of key sales and delivery initiatives in collaboration with the Central Support Team Analyze operational metrics to inform business decisions and identify areas for improvement
• Coordinate resources, provide clear direction and timelines for deliverables, and delegate tasks across the team
• Assist in the execution of key service initiatives, including production planning, shop loading, scheduling, and mobile service
• Gather and provide feedback to stakeholders and the central support team, conducting project evaluations and identifying areas for process improvements
• Partner with regional teams to implement quality and customer service standards, resolve problems, and escalate challenges as needed
• Occasionally visit sites to review activities, implement standards, and provide feedback to the Central Support Team

What You'll Bring

• Sales, Service, or Delivery experience, with some experience in operations leadership preferred
• Ability to prioritize multiple projects and meet deadlines
• Excellent written and verbal communication skills and a strong work ethic
• Ability to build collaborative relationships and work effectively with cross-functional teams Familiarity with Tesla systems and reporting tools
• Willingness to travel occasionally and work flexible hours as needed
• Valid driver's license required

Benefits

Compensation and Benefits As a full-time Tesla Intern, you will be eligible for:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans. Both have an option with a $0 payroll contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k), Employee Stock Purchase Plans, and other financial benefits
• Company Paid Basic Life, AD&D, and short-term disability insurance
• Employee Assistance Program
• Sick time after 90 days of employment and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Commuter benefits
• Employee discounts and perks program

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