Call Center Representative
In Office full-time medical receptionist/call center representative is needed for small fast paced Urology practice in Central Austin. Must be able to multitask, learn tasks quickly and work independently. We are looking for a superstar employee that is dependable, friendly, has outstanding customer service, is looking for longevity in a career and hard working with a good work ethic. Please review requirements, as we will only interview qualified candidates. Urology experience is preferred. Bilingual is a plus. DUTIES INCLUDE BUT ARE NOT LIMITED TO:
- Being the face of our practice. Make each and every one on of our patients feel welcome and happy. Treat everyone as you would treat a friend or family member.
- Scheduling a high volume of patient appointments, follow-ups, and procedures.
- Answering a high volume of administrative and clinical calls from patients each day.
- Triaging a high volume of administrative and clinical questions from patients and properly handling patient’s concerns to completion.
- Sending and receiving medical record requests
- Must be an independent worker and be able to efficiently time manage.
- Proficient in communication and documentation
What we are looking for:
- A friendly face.
- Excellent customer service skills
- Ability to multi-task and work as a team member.
- Detail orientated.
- Great listener and communicator, whether face-to-face, on the phone or online.
- Problem solver.
- Team player.
- Critical thinking skills.
- Ability to work independently
What we offer: A competitive compensation package that includes:
- Medical insurance, Vision, Dental
- Paid time off
- Paid holidays
- Performance Based Bonuses/salary increases
- 401K
- Half day on Fridays
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