See all roles

Policy Support Specialist, Trust & Safety Operations

Work from home Full-time role Hiring

Spotify Trust & Safety is dedicated to creating a platform that’s safe for users and creators and true to our values. We are looking for a Policy Support Specialist to join our growing Trust & Safety team. You will help enhance content safety strategies, support policy calibration, and provide operational expertise. This role will support our day-to-day policy enforcement operations, including case review and moderation, assisting in policy development, and improving the effectiveness of moderation workflows. The ideal candidate will have experience in content moderation, policy implementation, and risk assessment within digital platforms.

What You'll Do

  • Assess content to identify risks and provide insights for improving safety strategies
  • Support the development, testing, and refinement of policies to ensure effective implementation in moderation workflows
  • Review moderation decisions to enhance quality assurance and resolve edge cases
  • Monitor and address escalations, ensuring timely actions and improvements to safety protocols
  • Optimize moderation processes through guideline development, training, and quality control
  • Provide localization support by refining content guidelines for different regions and languages
  • Work closely with key cross-functional stakeholders to improve escalation processes, enforcement workflows, and tooling
  • This role may require some weekend or holiday coverage on an on-call basis
  • Who You Are

  • BA/BS degree required
  • A minimum of 2+ years experience in an operations role supporting content moderation and safety issues
  • Strong analytical skills with experience in content risk assessment and policy enforcement
  • Experience with annotation processes, quality control, and training development
  • Excellent stakeholder management and interpersonal skills; able to collaborate across teams and drive policy implementation effectively
  • Multilingual capabilities are a plus, especially in high-risk content moderation contexts
  • Exceptional communication skills; experience representing T&S in any situation and synthesizing complex information for all audiences
  • Ability to work flexibly, occasionally outside of work hours, to support the global T&S team
  • Where You'll Be

  • This role is based in Dublin
  • We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home
  • Additional Information

    Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

    Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

    apply to this job

    You might like

    Communications Lead, Brazil

    Work from home Full-time role

    Early Career Program, Market Strategy & Operations Analyst, APAC

    Work from home Full-time role

    Associate Marketing Manager - Italy

    Work from home Full-time role

    Analyst, Podcast FP&A

    Work from home Full-time role

    Junior QA Engineer - Consumer Experience

    Work from home Full-time role

    Data Scientist II - Core Experience

    Work from home Full-time role

    Client Partner Japan

    Work from home Full-time role

    Client Partner - Milan

    Work from home Full-time role

    Full-Stack Developer (Java, Angular, NodeJS)

    Work from home Full-time role

    Executive Director, Arkansas

    Work from home Full-time role

    Experienced Bilingual Customer Engagement Representative (Hybrid) – Powersports Loan Servicing

    Work from home Full-time role

    Exercise Physiologist 1 (H) - Hybrid

    Work from home Full-time role

    Data Entry Clerk Typing

    Work from home Full-time role

    Front End Developer

    Work from home Full-time role

    Need Children's Autism Therapist, In-Home and Centennial Center Based-Accelerated Program Paid Training and Incentive Bonuses in Englewood, CO

    Work from home Full-time role

    Experienced Full Stack Customer Service Representative – Retail Sales and Customer Experience

    Work from home Full-time role

    A/V Architect - IT Network Engineering (Remote)

    Work from home Full-time role

    Senior Data Scientist

    Work from home Full-time role

    Experienced Guest Services Associate for Delta Airlines Remote Jobs - Delivering Exceptional Travel Experiences

    Work from home Full-time role

    Bilingual Spanish - Customer Service Representative (Onsite or Remote)

    Work from home Full-time role