Manager, Customer Support
The primary responsibility of the Manager, Customer Support will be to help build and maintain a client-facing team that will onboard, train, and support a growing network of trade vendors using Lessen’s new field-management solution, Lessen Pro. The candidate and their team will grow and maintain strong relationships with our users, ensuring their satisfaction and driving growth through cross-selling and upselling additional services. The position will play a pivotal role in training vendors, providing support, and delivering exceptional client-facing service. The position reports to the Senior Director, Growth Initiatives.
What You'll Do
SaaS Implementation and Service
Relationship Management
Compensation
Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.
What You'll Need
Professional Skills
Customer Service / Relationships
Verbal Communication
Written Communication
Teamwork
Role Specific Skills
People Management Skills
Manager
Qualifications