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Customer Value Manager (German-speaking)

Work from home Full-time role Hiring

About Userlane

Userlane is an leading Digital Adoption Platform that empowers organizations to understand and improve the value of their technology investments. Working with some of the world's most recognisable enterprises, Userlane identifies and eliminates adoption barriers across software applications. The Userlane Adoption Suite helps enterprises deliver employees and customers a more engaging, rewarding, and productive software experience while realizing the full value of their software investments.

Your Mission

  • Consult strategic accounts along their digital transformation plans including goal-setting, the definition of tactical moves, and continuous measurement along jointly defined metrics to prove value and develop our customer portfolio.
  • Lead the execution against defined strategies and coordinate additional resources and stakeholders as required.
  • Create adoption momentum to maximize the utilization of Userlane’s DAP by identifying additional use cases and growth opportunities.
  • Act as the customer’s advocate towards internal units of our organization to drive engagement of additional experts or further product enhancements.
  • Collaborate with internal interfaces such as Solution Experts, Sales, Product Managers, and Marketing.
  • Drive regular risk & opportunity assessments for your portfolio and forecast accordingly to make data-driven decisions

    • Your Profile

  • Experienced professional in Consulting, Customer Success Management or Technical Account Management in the SaaS industry
  • Strong background in a customer-facing role, building long-lasting relationships.
  • Innovative problem-solver with the ability to advise the customer on innovative concepts and strategic adoption goals.
  • Affinity for technology, data-driven work, and digital transformation combined with a strong business acumen.
  • Ability to dismantle ambiguity and deal with multiple stakeholders across different levels.
  • You have very good written and personal communication skills in the German and English language

    • What's in for you

  • Ownership: We trust you to take initiative, drive meaningful projects, bring your ideas to life, and truly shape your role.
  • Flexibility: Balance remote work with in-person collaboration in our award-winning Munich office designed for teamwork, events, and the occasional after-work get-together.
  • Speed: We move quickly, make decisions efficiently, and give you the space to experiment and iterate.
  • Technology: Work with AI-driven solutions and use the newest technology to be impactful in your role.
  • Community: Join an international team of over 20 nationalities who collaborate, support each other, and celebrate wins together.
  • Benefits: From health and wellness programs to team events and unique perks, we invest in your personal and professional growth.

    • Additional Information

    We're looking forward to hearing from you!

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