Project Manager - Client Experience (Remote-US)
Why join Nextech?
We are a leader in specialty healthcare technology solutions.
We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].
Job Summary:
The Project Manager – Client Experience plays a critical role in driving initiatives that enhance customer engagement and satisfaction. This role partners closely with the four core teams within the Client Experience organization: Implementation, Support, Client Success and Consulting, while also working cross-functionally with Sales, Product, Engineering and Finance to ensure seamless execution of key initiatives.
This individual takes a data-driven approach to identifying customer pain points, optimizing workflows and delivering impactful solutions that improve retention and operational efficiency. The ideal candidate is a strategic thinker with strong execution skills, capable of managing multiple projects while maintaining a customer-centric mindset.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, PCI, and other applicable regulations.