Lead - E Commerce Site Merchandising

Sutherland is an experience-led digital transformation company that helps businesses achieve non-linear growth by delivering exceptionally engineered experiences for (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology, and automation. We work with businesses across a broad range of industries, including Banking & Financial Services, Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, Technology, Travel & Hospitality, and Logistics.

● Optimize site configurations for UX and program, Delivers analysis of results to partners. ● Leverage knowledge of the brand, customer behavior and catalog to optimize site search for maximum conversion, creating and connecting themes across partner portfolio ● Deeply understand of sales and inventory levels by department/category, to proactively identify merchandising and site opportunities ● Own and optimize site experience technology, such as search engine technology (ie. Algolia) ● Setup and management of all marketing and promotional campaigns in accordance with the marketing calendar; track and report on performance of campaigns for incorporation into site marketing best practices; build and document repeatable processes ● Proactively evaluate site management tooling to identify opportunities for increased efficiency and scale. ● Track feature performance by partner; work with product to influence product offering strategy ● Leverage knowledge of the brand, customer behavior and catalog to drive increased conversion and related goals through manual and programmatic merchandising ● Manage ad hoc requests to change copy throughout (TX emails, landing pages etc) ● Prioritize development and/or site enhancement work to optimally balance XYZ

● 5+ years experience in ecommerce, site marketing, design, or merchandising roles ● Demonstrated experience managing an ecommerce site (ecommerce production) ● Demonstrated experience owning traffic and conversion plans ● Demonstrated experience supporting technical product roadmaps, implementing software applications and/or providing strategic advisory services ● Experience driving cross-functional initiatives involving partners to deliver results ● Self starter and effective at time management, ability to look across landscape and prioritize and execute; ability to manage execution with strategic thinking ● Ability to think horizontally across many partners and their needs and strategically connect those needs to multiple functional roadmaps within Trove ● Strong analytical skills and ability to use data to make sound decisions and provide deep insights to partners to help them invest in and grow their business ● Attention to detail. Does not let details slip through the cracks or derail a project ● Persistence. Demonstrates willingness to go the distance to get something done ● Proactivity. Acts without being told what to do. Brings new ideas to the company ● Self-starter with well-developed interpersonal and influencing skills ● Thrives in in an ambiguous, fast-paced and high-growth start-up environment

Ideal if you have some combination of: ● Ecommerce merchandising experience ● Brand or retail experience ● Design experience ● Site marketing or SEO experience