SaaS Customer Support Specialist
Description: Provide the highest quality software support via inbound customer calls and email inquiries Analyze problems, research solutions, and provide easily understood answers to customers Provide end-user support and training, present new services to help existing customers Coordinate with internal teams to ensure thorough support for clients Requirements: 3+ years of software/application support experience specifically for a B2B SaaS product Clear and concise communication and documentation style Ability to break down, analyze and solve complex problems Organization and time management skills a MUST Must be self directed and thrive in a fast paced environment with minimal direction Excellent written and verbal communication skills Huge Plus If You Have: Experience supporting a healthcare or pharmaceutical industry SaaS product HubSpot experience Benefits: Fully Remote Unlimited PTO (Highly suggested 3-week minimum) Flex Hours 100% healthcare premiums covered for employees 70% healthcare premiums covered for dependents Low cost-to-employee vision and dental Automatic 3% employer addition to 401k 12 weeks of fully paid Parental Leave Technology stipend to cover the equipment you need to set up your home office Professional development reimbursement Apply Job!