Customer Success Manager

Tired of the 9-to-5 grind? Imagine a World without borders, where opportunities are endless. That's the future of work, and we're building it at WorkMotion. Our all-in-one HR platform makes it easy to hire and manage global teams, ensuring compliance and streamlining processes. So whether you're a digital nomad or a remote-first company, we've got you covered.

Ready to join the future of work? Let's build something amazing together. As we value work-life balance, please only apply if you're based within 2 hours of the Central European Timezone.

Our Customer Success team is looking for some energetic, highly organised, passionate individual to join us as a Customer Success Manager. In this role, you will be responsible to nurture and maintain the trust that clients place in WorkMotion, ensuring a seamless experience for employing abroad. You will act as Voice and Advocate for our Clients, gathering feedback, and collaborating with other WorkMotion teams to optimize the service experience, remove obstacles, and maximize value for our client.

 Owning and Driving Client’s Journey with WorkMotion:

• Client Onboarding: Facilitate the adaptation of new clients, getting them up to speed with our employment solutions and setting them up for a successful working relationship with WorkMotion.
• Active Product Usage: Monitor your client portfolio's health, continuously realigning client needs with our business solutions, facilitating business changes that impact clients, and driving upsell campaigns.
• Client retention activist: Facilitate the exit process, ensuring a smooth transition while leaving the door open for future opportunities.

• Minimum 2 years in Customer Success or 3 years in Customer Experience
• Language: English - excellent verbal and written communication abilities
• Energetic, Motivated: Displaying enthusiasm and a proactive attitude that drives engagement and inspires confidence in clients and team members
• Diligent Documentation: maintaining thorough and accurate records
• Customer-Centric Mindset: Every client matters!
• High Empathy: ability to understand and resonate with clients' feelings and perspectives.
• Time Management: capable of prioritizing tasks dynamically and efficiently to meet client needs

• Team Collaboration: work effectively with cross-functional teams to enhance client satisfaction
• Negotiation and influencing skills
• Relationship Building: develop and maintain strong relationships with clients to enhance trust and satisfaction

Desirable (but not required)

• German language is a huge advantage
• System Knowledge: familiarity with CRM tools like Hubspot and Salesforce
• Experience in delivering product demonstrations and presentations.

• Global, remote, and thriving:  We're a global team of talented individuals spread across 26 countries. Our WorkFlex program lets you work from anywhere, anytime. Whether it's a beachside office or a cosy home office, the choice is yours.
• Your well-being is our priority: We know mental health matters, which is why we offer a dedicated Well-Being Day—a full day off just to recharge and relax.
• Get fit and stay active: Whether it’s yoga, weightlifting, or a quick jog—work out on your terms, at a discount with our subsidised gym memberships.
• Learn, grow, and develop: We believe in constant growth. With our Training & Development Allowance, you’ll have all the opportunities you need to keep expanding your skills and knowledge. 
• Stay connected: Take part in exciting annual team meetups!
• Diversity is our superpower: We are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace. 

*Benefits vary depending on location due to local laws and regulations. 

At WorkMotion, we’re proud to be an equal opportunity employer. If you need any accommodations during the recruitment process, just let our Recruitment Team on [email protected]. We’re here to support you every step of the way.

We are WorkMotion, an Employer of the Future.

By thinking outside the border, we are revolutionizing the working world and making the dream of working from anywhere a reality. Our all-in-one HR platform redefines global onboarding and management, ensuring 100% compliant remote employment.

What's great about being part of WorkMotion is that we practice what we preach – we're all about location flexibility. Joining us means embracing remote work without limits. Our passion lies in building a more globalized world and in transforming how we work in a meaningful way.