Junior Customer Support Engineer
ELEKS Customer Support Office is looking for a Junior Customer Support Engineer (L1) in Lviv, Ternopil, Ivano-Frankivsk.
ABOUT CLIENTThe client is one of the largest sports clubs in Europe. Membership provides access to premium fitness and leisure opportunities designed specifically for individuals and families. Members have access to modern gyms, group classes, swimming pools and spas, providing a comprehensive approach to health and wellness.
REQUIREMENTS1+ years of relevant experience Ability to work with tools like Jira, Outlook, Slack, Teams, Word, and Excel Understanding the basics of mobile applications and technology Manual QA experience (will be a plus) Experience with SQL Databases (will be a plus) Should be able to work independently and remotely Excellent communication skills Problem-solving skills Upper-Intermediate English (written and spoken)
RESPONSIBILITIES Gather all required information from a customer to start an issue investigation Investigate, reproduce and document customer issues Provide steps/solutions on how to fix the issues Coordinate communication between IT teams and customers Administrate the mobile application via the admin panel Maintain documentation/knowledge base Prepare reports based on the number of requests, purchases, etc.
WHAT WILL YOU GET WITH ELEKSClose cooperation with a customer Challenging tasks Competence development Team of professionals Dynamic environment with low level of bureaucracy
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