Technical Writer

Phantom is revolutionizing the way millions of people interact with the crypto ecosystem. Our self-custodial wallet offers a seamless, unified experience for managing accounts and tokens across Solana, Bitcoin, Ethereum, and Polygon, empowering users with a single, convenient solution. By integrating cutting-edge security features and launching innovative tools for an enhanced personalized user experience, Phantom is able to provide a next-generation, safe and easy to use self-custodial wallet for everyone. This strategy has allowed Phantom to achieve significant milestones including surpassing 7 million MAU’s, reaching #1 in the Google play store finance category, and consistently trending as a Top 50 app across all categories, right next to X, PayPal, Coinbase, and ChatGPT.

We're seeking a Technical Writer who will join our Customer Happiness team for a six month contract with the potential to extend based on the initial site migration/update project. You will play a vital role in creating, organizing, and maintaining high-quality documentation that enhances customer experiences and streamlines internal processes. This role requires a collaborative mindset, technical proficiency, and an ability to distill complex concepts into clear, concise, and user-friendly content. Join us in our mission to make the digital economy accessible, safe, and easy to use for everyone.

• Create a standard for help site support articles to be consistent across Phantom platforms.

• Stay current with new versions of Phantom’s app and site to keep them up to date.

• Partner with chatbot admin to maintain generative AI bot for support.

• Organize, publish, and maintain content using CMS platform Sanity.

• Collaborate with cross-functional teams to enhance content accessibility and usability.

• Translate technical jargon into user-friendly language for various audiences.

• Assist with creating in-app information model content / tool tips

• Help maintain developer documents on docs.phantom.com

• Bachelor’s degree in Technical Writing, Communications, Computer Science, or related field, or equivalent work experience.

• 2–4 years of experience in technical writing, preferably within the technology or software industry.

• Proficiency in CMS platforms (e.g., Sanity, WordPress, Drupal, or similar).

• Crypto knowledge via a dApp, non custodial wallet or centralized exchange.

• Experience creating and managing chatbot content (e.g., ChatGPT, Dialogflow, or similar).

• Strong understanding of customer support workflows and user-focused content creation.

• Excellent written and verbal communication skills with an eye for detail and consistency.

We are a team of experienced builders in the blockchain and crypto industry. Our journey began from users seeking an easy, seamless path to accessing the crypto ecosystem. This passion fueled our exponential growth, allowing us to onboard over 7M+ active users in just over three years; with our user base growing weekly. Our dedication to a secure and seamless user experience has made us the leading wallet on Solana as well as our multi-chain approach enhances our platform's versatility, meeting the needs of a diverse and growing user base. By staying at the forefront of technology and user expectations, we continue to innovate and set industry standards on self-custodial crypto wallets.

There has never been a better time to work in crypto to help shape the future of innovation with a focus around the wallet experience!

• First impressions matter: Wallets are responsible for a users first impression with crypto and onboarding new users into crypto. By ensuring that a user has a great first-time experience with crypto, we can help supercharge the growth of the entire ecosystem.

• Make crypto easier to navigate: There is no easy way for a user to discover and navigate all that crypto has to offer. Wallets have a unique opportunity to help users not only onboard to crypto but also stay retained by exploring new things to do.

• We live in a multi-chain world: We currently support Solana, Ethereum, Polygon and Bitcoin with more networks to come in the new future. We are focused on creating a unified, multi-chain crypto experience for users.

• Competitive salary and equity

• Comprehensive insurance (medical/dental/vision) — 100% covered

• Stipend for your ideal remote set-up

• Flexible hours and a supportive remote environment

• Unlimited vacation: Take time when you need it (and we really mean it!)

• 401(k) retirement plan

• Monthly wellness benefit

• Weekly meal benefit

• Global off-sites

We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.