Solution Delivery Manager

Seqera exists to advance science for everyone through software

We provide software for scientists solving today's most complex and important challenges from pioneering innovative therapeutics to unveiling the secrets of our universe. The journey began a decade ago with Nextflow — open software that helps over 100,000 global scientists analyze and process data, with more power and flexibility than ever before.

Today, Seqera consolidates fragmented data and diverse computing resources into a unified platform. Our modern biotech stack is trusted by over 150 leading life sciences organizations. Empowered with modern software engineering, organizations conduct science faster, on larger datasets, and with more confidence. Seqera accelerates discoveries in an open world.

Would you like to be a part of a company with a bigger purpose and make it successful with your own ideas? If yes, keep reading!

About the role

Seqera is in an exciting phase of growth, expanding our Professional Services team to better serve our customers and drive innovation in life sciences research. As a Solution Delivery Manager, you will apply technical project management expertise and bioinformatics knowledge to deliver seamless projects and ensure exceptional customer satisfaction.

This role requires a hands-on approach to solution delivery. You will directly engage with customers to understand their workflows and scientific use cases, drive projects, deliver fundamental training, and collaborate closely with Seqera’s Scientific Development, Engineering, and Customer Experience teams to deliver exceptional results. Additionally, you will contribute to the continuous improvement of methodologies such as implementation playbooks and workflows.

This position is ideal for someone with a Life Sciences background, technical aptitude, customer-facing experience, and a passion for science who thrives in a dynamic, fast-paced startup environment.

What You'll Do

• Project Execution: Manage the implementation of Seqera’s solutions, ensuring projects are delivered on time, within scope, and on budget.

• Customer Collaboration: Serve as the primary point of contact for customers during implementation, engaging directly with Bioinformaticians, IT teams, and project sponsors to ensure project success.

• Technical Engagement: Understand customer workflows and scientific use cases to provide tailored solutions and address unique challenges. Deliver training sessions on the fundamentals of Seqera’s platform to ensure teams can effectively leverage the solutions provided.

• Team Collaboration: Work closely with Technical Architects, Scientific Development, and Product teams to align project goals and address technical requirements.

• Methodology Improvement: Contribute to the development and refinement of Seqera’s implementation playbooks and best practices.

• Problem Resolution: Identify and resolve issues efficiently, maintaining high levels of customer satisfaction throughout the project lifecycle.

About you

• Educational Background: Degree in Bioinformatics, Biotechnology, Bioengineering, Computational Biology, or a related field.  

• Customer-Facing Experience: Minimum of 2+ years of experience in a customer-facing role, such as implementation or solution delivery.

• Project Management Skills: Proven ability to manage complex technical projects, balancing timelines, budgets, and resources effectively.

• Technical Proficiency: Familiarity with workflow management languages and orchestration tools (e.g., Nextflow, Snakemake, WDL, etc), cloud platforms (AWS, GCP, Azure), and NGS data workflows.

• Communication Skills: Strong interpersonal and communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.

• Startup Readiness: Adaptability, problem-solving skills, and the ability to thrive in a dynamic, fast-paced environment.

• Bioinformatics Workflow Software: Experience working with research-oriented software products in the life sciences field, including building or optimizing workflows, and familiarity with Seqera’s platform and the Nextflow ecosystem would be highly beneficial.Nice to have:

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Seqera, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role and your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What will you find working at Seqera?

• Flexible working hours and remote-friendly culture.

• International working environment with more than 25 nationalities.

• Passionate & talented team.

• Continuous skills development.

• Team retreats and bonding activities.

• A culture where your opinion is valued and your decisions have a real impact on the industry.

• Excitement of a fast-growing startup in a constantly changing environment.

Great benefits

• Time off: 20 days for vacations per year, 3 days given by Seqera in December, and the national/public holidays according to your location.

• Equity

• Private health insurance with United Healthcare, dental with Delta, and vision coverage from Vision Service Plan.

• Private life insurance with Lincoln

• Investment app with Vestwell (401K)

• Home office equipment (valued over 1,000 USD)

• Subscription to Oliva, Mental Health App

• Learning and development budget per year (1,000 USD)

You should know

Seqera is proud to be an equal-opportunity employer. However you identify or whatever your journey to this point, we welcome all candidates to apply for the position that inspires them. Come join us and help us build a global company that everyone is proud to be part of.

As we scale, we constantly improve our in-office and WFH environments and learn to help everyone have the best setup for our company's success and your personal development while always keeping the human touch in every aspect of our lives.

Why join us?

By learning from and with each other, we ensure our ability to drive innovation and make better decisions toward our mission. Most importantly, our culture provides a genuinely fun, inclusive, and challenging environment that will allow you to grow while making a huge difference in human health and beyond.