Customer Success Engineer

Want to revolutionize healthcare?

To create a healthcare system with effective health information exchange, healthcare organizations need more than a series of connections between each other. They need assurance that the data being exchanged is meaningful and to know it will be delivered when and where they need it.   

Founded in 2014, Health Gorilla provides access to actionable patient data, supporting a diverse set of clinical use cases and improving outcomes across the country. We work with some of the leading companies in health IT, value-based care, and digital health, including Virta Health, The Garage, Medhost, and many others.  Health Gorilla is one of the five original organizations approved as a Qualified Health Information Network (QHIN) and the only QHIN to also be designated as a Qualified Health Information Organization (QHIO).

Want to revolutionize healthcare?

Health Gorilla is hiring a Client Success Engineer who will play a crucial role in delivering exceptional value to our customers throughout their entire journey, from pre-sales to implementation and ongoing support. If you have a passion for healthcare technology, strong problem-solving skills, and experience with healthcare data exchange, we want to hear from you!

What you will do at Health Gorilla

• Customer Engagement: Partner with the sales team during the pre sales phase to provide technical insights, demo solutions, and assess fit for the customer's needs.
• Implementation: Drive the technical aspects of the onboarding and implementation process, ensuring successful deployment, configuration, and integration of solutions.
• Technical Support: Provide expert troubleshooting and support for customers, helping resolve complex issues related to HL7 v2, FHIR (STU3 and R4), and other Healthcare-related  data exchange protocols.
• Customer Training: Conduct technical training sessions for customers, enabling them to effectively use our products and optimize their workflows.
• Project Coordination: Collaborate closely with project managers, product teams, and other internal stakeholders to deliver a seamless customer experience.
• Product Feedback: Gather and communicate customer feedback to the development teams to help shape future product enhancements.

What you bring to the role

• 5+ years of experience working in healthcare IT, customer success, or a related role.
• Experience working with RESTful and/or SOAP APIs to integrate and automate workflows
• Knowledge of Internet Security protocols and implementations, including TLS, mutual TLS, OAuth,  IPSEC,  and SFTP, 
• Experience with Project Management 
• Strong knowledge of healthcare data standards, including HL7 v2, FHIR, IHE, and CDA.
• Experience with Mirth (or other integration engines) is a plus.
• Proven ability to work with both technical and non-technical stakeholders.
• Excellent communication and interpersonal skills to build trust and rapport with customers.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Problem-solving mindset with a focus on delivering customer value.

What You Will Love About Us!

• Health Gorilla takes a market-based approach to pay, and the base salary range for this role is $122,000 to $145,000, based on experience and geography. Please note that ranges may be modified at any time, and there is no guarantee offers will be at the top of a posted range.
• This is a remote role
• New hire stock option grant
• 401(k) plan with discretionary annual matching
• Medical, dental, and vision insurance
• Short-, long-term disability, life insurance, and mental health & wellness support
• Unlimited PTO plus 12 Holidays
• Paid parental leave (up to 12 weeks)
• Monthly stipend for phone and internet
• Stipend for home office equipment (we provide the laptop)
• Annual learning & development reimbursement

• We will only contact you from our @healthgorilla.COM email address and communicate via phone or zoom
• We will never ask you for money or to purchase items such as a laptop to work with us
• If your resume has your home address listed, we recommend replacing with just a city, state

Our goal is to be a diverse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.

Health Gorilla is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, genetic information, or any protected category prohibited by local, state or federal laws.