Gaming Moderator

Where: Remote

Type: Freelance

Founded 22 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.

To #makesocialbetter we are looking for a Gaming Moderator for Thai and English on a globally recognised gaming brand. 

We keep users' gaming experience safe, enjoyable and inclusive, so that players of all ages can feel comfortable and confident when using our client’s gaming platforms.

Using the community guidelines, our job is to make sure all user-generated content is free of illegal, hate speech and harmful content. In ‘policy grey areas’ we are leaned on as the experts in brand safety so we need to make strong judgement calls to keep the community harm-free.

We thrive in the fast paced environment these projects can bring, working through high volumes of content and safeguarding the community, but this is more than policies and rules for us. This is about building a secure and protected gaming environment for all gamers and making sure the brand reputation and community is always kept safe.

You will be going over reported content, in the English and Thai language, which will include; comments, chats, strong graphic images, videos and audio files. Using moderation guidelines, it will be your decision if the user-generated content has broken the community policies or not. You may also need to escalate harmful content to ensure continued protection of the users and brand.

This work will be Key Performance Indicator (KPI) driven and you will be asked to hit quality and quantity targets so it is important that you:

• Moderate in accordance with Social Element and client-specific guidelines

• Keep up to date with notifications of any new changes in the guidelines or our systems

• Carry out moderation and training according to the times scheduled in the project schedule

• Be resilient when reviewing content that may be unexpected, highly sensitive, intense or challenging

• Escalate user-generated content that falls within the official escalation processes (eg child safety, bomb threats)

• Inform Supervisors and/ or project management team of any technical or other issues with tools or content and providing feedback on any client issues

We are looking for you to have mixed flexibility across weekdays and weekends to cover all possible project hours. For this particular work, we are looking for people with the following availability: 

Thai Project: Thursday 9pm to 10pm (UK Time)

English Project: Friday, Saturday and Sunday availability 

At Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.

Language Skills: excellent Thai and English level as you’ll be moderating content in both languages, it’s a must to have outstanding reading skills.

‍ ‍ Background experience: either in moderation, community management or a gamer enthusiast who is familiar with the world of gaming, forums and platforms.

Social Media knowledge: great understanding and knowledgeable in navigating different social platform (Tik Tok, Twitch, Discord, Facebook, Instagram, etc) to keep up to date with the latest gaming trends, events, followers, etc.

Digital native: comfortable in using a variety of technologies, apps, online and cloud platforms.

✨ Self-disciplined: you know how to manage your own time while working remotely e.g priorities, tasks, shifts, attend training, etc

We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:

• Operating system Windows 10 64bits or higher / MAC OS X version 13 (Ventura) or higher.

• i5 8th generation or faster 64-bit (x64) processor

• At least 8GB RAM (16GB recommended)

• Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended)

• 40 GB available HDD (SSD recommended)

• A Webcam and headset

• Android or iOS device for 2FA

• Chromebook, Linux and Cloud VMs are not supported. If you wanna run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this.

Please Note: It is essential to have all IT requirements to carry out this work.

The hiring process for this position will be made up of the following stages:

Online Assessment

Behavioural interview with one of our Talent Team Members

Be focused and decisive

Be brave and inspirational

Be rigorous in our approach ️

Be considered and inclusive

Be loud and proud

Simply upload your CV/resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:

• Details of your personal/professional experience in relation to this work

• Why you are interested in being part of our team at Social Element

We are excited to receive your application! ❤️