Customer Service Expert, Italian and English

Description: • Spotify is a leading music streaming service provider, with over 422 million monthly active users as of 2022 • It offers digital copyright restricted recorded music and podcasts, including more than 82 million songs • As a freemium service, basic features are free with advertisements and limited control, while additional features, such as offline listening and commercial-free listening, are offered via paid subscriptions • Spotify is currently available in 180+ countries • You support Spotify with E-mail support and through a messaging system (non-voice support) - no calls! Requirements: • Excellent Written skills in Italian (C1) • Good Verbal & Written skills in English (B2 or above) • Valid work-permit to work in the EU • Previous Experience in Customer Service is a plus • Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution • Positive attitude and great interpersonal skills, with a “can do” attitude • Ability to present complex information in a simple and understandable way Benefits: • Long-term job security with permanent contract • Additional health insurance and life insurance • 24 days of paid annual leave, 3 of which are wellness days • 1.5h paid breaks per day • Food vouchers • Clear career path within the company • Ability to work from home after training in our modern Sofia office • Competitive salary • World-class on-the-job training • Fully digital employee services through eSignature • Employee assistance program, including 24/7 access to psychological support • Employee discounts portal, featuring over 20 exclusive discounts • Employee referral program • Rewards and recognition program • Relocation package if you are relocating from another city or country • Multisport card partially covered by the company • In-house learning and development portals with training options for Certification • Multiple events organized in the office for employee engagement as well as wellness initiatives • Gift for birth or adoption • Corporate social responsibility events and team buildings • Exposure to global business knowhow. Apply Job!