Fraud, Risk, & Payments Agent
About us: Founded in 2022, ARB Interactive is an innovative startup offering free-to-play social gaming experiences to players in North America. Supported by a team of talented and creative professionals, ARB is committed to building a collaborative, inclusive, and diverse work environment that fosters innovation and excellence. We are seeking experienced Fraud, Risk, & Payments Agents with a proven track record in iGaming, e-commerce and/or financial institutions. The ideal candidate will leverage their technical expertise to protect our platform from fraudulent activities while ensuring smooth payment processing for our valued players. Key Responsibilities: Review and investigate suspicious transactions, user behaviors, and payment patterns Process payment disputes, chargebacks, and refunds according to company policies Monitor and analyze fraud trends using various detection tools and platforms Write detailed investigation reports and maintain accurate case documentation Collaborate with payment processors and third-party vendors to resolve complex cases Support VIP player transactions and provide excellent customer service Assist in updating fraud prevention rules and risk parameters Technical Requirements: Proficiency in fraud detection platforms (e.g., Kount, Riskified, etc.) Experience with payment processing systems (e.g., PayPal, Worldpay, etc.) Strong knowledge of CRM platforms and ticketing systems Familiarity with SQL for data querying and analysis Experience with social casino back-office tools Required Skills: 3+ years of fraud prevention experience in social casino or gaming industry Exceptional attention to detail in documentation and reporting Strong analytical and problem-solving abilities Excellent written and verbal communication skills Ability to work independently and make sound decisions Experience handling high-value player accounts Knowledge of compliance regulations and industry standards Preferred Qualifications: Experience with data visualization tools Understanding of blockchain and cryptocurrency transactions Real money gaming experience Ability to work weekends Why Join ARB Interactive? Competitive salary package Performance bonuses Professional development allowance Remote work flexibility Industry-leading technology stack Collaborative, innovative work environment 401(k) retirement plan with company match 100% employer-paid flexible medical, dental, and vision benefits for you and your family Life insurance, disability insurance, and other ancillary benefit offering options Unlimited paid time off and 14 company-paid holidays per year Tuition reimbursement Employee referral bonus Growth Opportunities: Lead strategic initiatives Mentor team members Shape department strategy Influence product development Drive industry best practices *Qualified candidates may be 100% remote on Eastern Standard Time (EST) time zone and work schedule. Candidates local to our Miami, FL location may work on-site or hybrid. Occasional travel may be necessary** Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more at https://arbinteractive.com/ Apply Job!