Cust Care Rep I (US)

About the position As a Customer Care Representative I at Elevance Health, you will serve as a trusted advisor and educator for healthcare-related inquiries. Your role will focus on guiding customers to enhance their healthcare experience, ensuring that their questions and concerns are addressed effectively. This position requires a commitment to providing excellent service and support to both members and providers, utilizing various communication channels. Responsibilities • Proactively resolve member and provider questions and concerns using computer-based resources. , • Guide members and providers with their healthcare needs by explaining benefits and solving claim concerns. , • Assist customers in finding doctors through telephone calls, online chats, or emails. , • Partner internally to create a seamless experience for customers and resolve potential issues. Requirements • High school diploma or equivalent required. , • Previous experience in an automated customer service environment or equivalent education and experience. Nice-to-haves • Ability to work from home with hard-wired internet access and a quiet workspace. , • Passion for serving others with empathy and a desire to resolve member questions at the first point of contact. , • Customer advocate willing to listen and find creative solutions to address customer concerns. , • Ability to multi-task and navigate multiple computer applications efficiently while serving customers. , • Strong work ethic and sense of responsibility to teammates and members. , • Flexible and quick learner, willing to adapt to changing customer and business needs. Benefits • Career path with opportunity for growth. , • Tuition reimbursement for obtaining an Associate's or Bachelor's degree. , • Affordable health insurance, dental, vision, and basic life insurance. , • 401K match. , • Paid time off and holiday pay. , • Quarterly incentive bonus and annual increases based on performance. Apply Job!