Claims Adjuster Level II

Job Title: Claims Adjuster III Department: Claims Schedule: Reports to: Claims Manager

Job Description

Summary As a Claims VSC Adjuster II, you will play a key role in our operations by adjudicating multicomponent, moderately complex claims. This position is ideal for someone with a strong background in automotive parts and a keen understanding of vehicle service contracts. Your primary responsibility will be to evaluate claims, verify service contract coverage, and ensure timely and accurate claim resolution. This position is responsible for a high-quality customer service both internally and externally. Key Responsibilities • Evaluate and process automotive claims in accordance with company guidelines. • Communicate effectively with service providers and customers to gather necessary claim information. • Utilize automotive parts knowledge to verify and approve the necessity and cost of repairs. • Maintain accurate records of all claims and interactions in the claims management system. • Provide exceptional customer service and support to all stakeholders. • Answer incoming claim calls within a 30 second average or less. • Effectively manage timely opening, handling, and accurate completion of all claims. • Effectively utilize all tools, technologies and reference material leading to accurate claim decisions. • Verify the best pricing for parts and labor times while avoiding unnecessary labor overlap. • Maintain a proactive approach with the handling of your workload, especially during peak volume situations. • Participate in ongoing training to enhance expertise in automotive systems and parts. Qualifications • High school diploma or equivalent; further education or certification in automotive services is a plus. • Proven experience working in an auto parts store or similar role with substantial knowledge of automotive parts. • Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc. • Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management. • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence. • Understand and execute instructions furnished in written, oral, or diagram form. • Use Microsoft software effectively (Word, Excel required). • Strong organizational skills. • Apply Job!