Dental Patient Relations Specialist
Join our team as a Patient Relations Specialist, enhancing patient experience across our offices in Brooklyn and Queens. Join a team that is focused on delivering the best patient experience to ensure that our patients keep returning for their oral health care. Salary: $30,000-300,000 Key Responsibilities: - Resolve patient feedback and concerns promptly and efficiently via phone, text, and email. - Own and manage all patient feedback programs, working closely with the team. Implement strategies to resolve conflicts and enhance patient satisfaction. - Collaborate with the team to develop reporting mechanisms and communication processes. Identify performance improvement opportunities for team members. - Serve as the primary point of contact for patients, coordinating appointments, and addressing inquiries - Resolving complaints, and ensuring patient satisfaction and retention. - Assisting with insurance and financial discussions - Discussing and presenting treatment plans Qualifications: - Minimum 5 years in a dental office setting. - Proficiency in Dental Software (Dentrix Ascend, Eaglesoft, OpenDental) - Proficiency in Software (Google Workspace, Slack, and Asana) - Knowledge of dental insurances, including PPO, DMO, DHMO (Capitation), and NYS Managed Care Programs - Understanding of in-network/out-of-network benefits and fee-for-service models. - Strong knowledge of third party financing; Lending Club, Alphaeon, Care Credit, etc. - Familiarity with general dentistry and orthodontics procedures and treatments. - Experience in Customer Service or Patient Relations - Ability to Handle Confidential Information - Proficient in data entry and analysis, with experience using Excel and other similar programs. General Skills - Strong written and verbal communication skills. - Excellent critical thinking and problem-solving abilities. - High attention to detail. - Outstanding organizational and multitasking skills. Remote Work: - High-speed internet and a dedicated workspace to ensure productivity. - Ability to maintain confidentiality regarding sensitive issues. Apply Job!