Remote - NOC Engineer

NOC The candidate must have a Bachelor’s/Master’s degree in IT/ Computer Science or equivalent. Professional Qualification Roles and Responsibilities • Monitor and take corrective actions for hosted environment. • Helps customer to solve reported product and network problems of varied complexity. • Replicate the customer issues in lab environment. • Work with engineering teams to replicate customer issues and test possible fixes. • Work on problems of diverse scope across all solutions from Versa. • Incident/ticket lifecycle management. • Setting up infrastructure. • Create knowledge articles. • Ability to write bash/python scripts(optional). Essential Skills • ROUTING, OSPF & BGP, MPLS, L3 VPN • TCP/IP protocol suite, SFW, NGFW • Good understanding of IPSec VPN/SSL-VPN/NAT/GRE. • Hands-on experience in anti-virus software, intrusion detection, firewalls, and content filtering. • Understanding of security logs, vulnerabilities, CVEs, threat map. • Experience in handling perimeter security, endpoint security, web, and email security. • Well verse with ticketing related process. • Working knowledge of Linux/Unix environment. • Good understanding of Virtualization and related technologies. • Experience managing, supporting, and deploying network infrastructures. • Strong ability to diagnose server or network alerts, events, or issues. • Understanding of common information architecture frameworks. • Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision. • Good oral and written communication skills, and ability to address conflict with others constructively. • Ability to work in 24x7 rotational shifts. Desired Skills • Experience in configuration and troubleshooting networks and security appliances. • Experience in Threat Analysis and Security Incident handling. • Certifications like CEH, GIAC (Global Information Assurance Certification), CCSP will be added advantage • SIEM (ArcSight, QRadar or any industry leading tools) administration for standard and Custom Log Source Onboarding of On-prem/Cloud • The Ideal candidate will be an individual contributor, who is a self-starter, with excellent interpersonal, communication, problem solving and troubleshooting skills. • Commitment to customer delight is a must. • Debugging hardware & software system level problems in a multi-vendor multi- protocol network environment. • Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. Competency • Team player, can-do attitude and takes initiative. • Ability to work independently as well as in a team (in start-up environment). • Good communication skills to work with cross-functional groups. • Excellent verbal and written communication skills. • Excellent troubleshooting and problem-solving skills. Apply Job!