Quality Analyst - Healthcare Operations

R181359 Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Analyst within PNC's Treasury Management Healthcare Operations Group, you will work remotely from Pittsburgh, Pennsylvania, Cleveland, Ohio or Dallas, Texas area. In this role, you will collaborate with business analysts, developers, and stakeholders to understand requirements and create UAT test plans and test cases. Specifically you will.... • Execute UAT test scenarios for healthcare applications. • Identify, document, and report defects, inconsistencies, or usability issues using issue tracking tools. • Validate that system workflows align with healthcare processes and regulatory standards (e.g., HIPAA compliance). • Coordinate with end-users and subject matter experts to gather feedback and refine test scenarios. • Ensure data accuracy and integrity during testing. • Assist in verifying system integrations with third-party healthcare applications or APIs. • Provide detailed testing reports and sign-off documentation to certify readiness for production. Qualifications: • 1+ year of experience in UAT testing, preferably within the healthcare industry. • Familiarity with healthcare workflows, terminology, and compliance requirements (e.g., HIPAA, ICD-10). • Hands-on experience with UAT tools and issue tracking software (e.g., JIRA, HP ALM). • Strong knowledge of software development life cycle (SDLC) and testing methodologies. • Excellent communication and documentation skills for creating clear test scripts and reports. • Analytical mindset with the ability to troubleshoot and solve complex problems. • Basic SQL skills to query databases for data validation (preferred). Job Description • Supports the development and continuous improvement of the quality management system. • Generates reports for distribution to various users in the organization, customers, or suppliers. • Participates in supplier quality improvement initiatives; works with suppliers to develop and improve incoming quality levels. • Conducts quality analysis; identifies systemic issues, facilitates effective root cause analysis and corrective actions. • Provides conclusions and recommendations for issues and/or continuous improvement projects. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments Competencies Accuracy and Attention to Detail, Analytical Thinking, Coaching Others, Customer Support Policies, Standards and Procedures, Data Gathering and Reporting, Effective Communications, Internal Controls, Managing Multiple Priorities, Quality Management Work Experience Roles at this level typically require a university / college degree with Apply Job!