Field Appraiser Northern Michigan/Traverse City
About the position The Auto Club Group is seeking a Field Auto Physical Damage Appraiser to work remotely while providing exceptional customer service through in-person assessments of vehicle damage. This role involves inspecting vehicles, preparing damage estimates, and guiding customers through the claims process, including handling moderate to complex claims. The position offers a competitive salary and the potential for bonuses based on performance, with opportunities for career advancement within the organization. Responsibilities Deliver world-class customer service through in-person appointments to assess vehicle damage. , Inspect vehicles and prepare estimates of damage while monitoring repairs for customers. , Review documents and assist members in understanding their case files. , Guide customers through the auto repair process, handling moderate to complex claims including Total Loss. , Travel to field locations as necessary to complete job responsibilities. Requirements Associate degree in Business Administration, Insurance, or related field, or equivalent work experience. , One year of experience in negotiating claim settlements and preparing estimates. , Completion of relevant insurance training programs or designations (e.g., General Insurance Program, Associate in Claims). , Eligibility to acquire a State Adjuster's license within 90 days of hire, if required. , Valid state driver's license and knowledge of Fair Trade Practices relating to claims. Nice-to-haves Experience in the insurance or claims field. , Strong communication skills and excellent customer service abilities. , Effective organizational and follow-up skills. Benefits Competitive salary with potential monthly bonuses up to $500 based on performance. , Annual performance-based salary increases and corporate incentive plan bonus up to 4%. , 4% automatic 401k enrollment with Company match up to 6%. , Comprehensive medical, dental, and vision coverage. , Paid time off (PTO) - up to 2 weeks in the first year, increasing to 3 weeks at 2 years. , Company cell phone and paid holidays. , Complimentary AAA membership and discounts on travel, entertainment, and shopping. Apply Job!