Call Center Receptionist

Description: • The Call Center Receptionist serves as the first point of contact for participants. • Responsible for answering and directing calls, providing exceptional customer service, and assisting with administrative tasks. • Answer and route incoming calls efficiently and professionally. • Provide accurate information to callers regarding services or inquiries. • Handle a high volume of calls while maintaining quality customer interactions. • Answer calls in a courteous and friendly manner. • Address participant concerns and escalate issues to the appropriate department if needed. • Utilize call center software and CRM tools to log and track calls. • Troubleshoot minor issues or forward technical problems to IT support. • Work closely with team members and other departments to ensure seamless communication and support. Requirements: • High school diploma or equivalent • Previous experience in a call center, receptionist, or customer service role is a plus • Familiarity with multi-line CRM • Strong verbal and written communication skills • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) • Excellent time management and multitasking abilities • Problem-solving skills and a proactive attitude • Friendly and professional demeanor • Patience and adaptability in handling diverse customer needs • Ability to remain calm under pressure Benefits: • Comprehensive benefits package includes medical, dental, vision, life AD&D, disability, FSA, HSA with company contribution • 401(k) with company match • Parental leave • Paid time off • Education/association dues assistance • Charitable activities through fundraising and volunteer work • Quarterly virtual Happy Hours • Monthly Birthday Celebrations • Annual Social gatherings Apply Job!