Customer Data Analyst (US Remote)

About IntelePeer.ai: IntelePeer Cloud Communications helps customers communicate better, faster and smarter, through its Communications Automation Platform. Our low- and no-code solutions provide customers with simple, easy-to-use tools that can be utilized by anyone. Powering automation through AI and analytics, IntelePeer provides industry-leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure. What we are looking for: We are seeking a skilled Data Analyst to join our dynamic team. The ideal candidate will be critical for success as we identify and develop key performance indicators, metrics and data visualizations needed to drive success with our customer base. Your role will interact with internal project deployment teams, development teams, executives and our clients where you will share your vision and passion for analytical curiosity, business acumen and logic. Key Responsibilities: • Identify, review and analyze customer interaction records and logs in order to create meaningful success metrics and key performance indicators • Collaborate with internal teams such as Sales, Product Development, Project Management and Custom Development to identify and track business case metrics. • Lead continuous improvement initiatives, including regular call reviews, data coordination, analysis, and client presentations. • Develop and interpret weekly performance scorecards and contribute to quarterly business reviews, focusing on proactive activities and trend analysis. • Identify potential areas for application performance enhancement. • Strategize to improve self-service rates and ID & Authentication rates. • Be a major voice and proponent of a “Data First” mentality • Utilize various reports to pinpoint areas needing attention or analysis, validate successful performance, or provide immediate notification of issues. • Create and maintain documentation related to analytics processes and decision-making. Qualifications: • Strong background in data analysis, with proven experience in reviewing data and formulating recommendations. • Advanced proficiency in MS Excel, SQL, and reporting-analytics tools like Looker and MS BI. • Extreme curiosity and creativity drive. • Excellent analytical skills with attention to detail. • Strong problem-solving abilities and a results-driven mindset. • Excellent communication and presentation skills. • Bachelor's degree in Data Analytics, Statistics, Computer Science, or a related field. Why you'll love it here: • Unlimited Vacation for exempt employees • Paid Holidays • Competitive medical, dental & vision insurance for employees and their dependents • 401K Retirement Plan • Stock Options • Company-paid life insurance • Health & Flexible Savings Accounts • Cell phone, gym, and internet reimbursement • Paid Parental Leave • Tuition Reimbursement • Employee Assistance Program (EAP) • Free snacks (Denver, and or Fort Lauderdale) • Fun events (virtual and in-person) Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Any requests to exercise your rights as a data subject under GDPR should be submitted to [email protected] for prompt processing. Please refer to our Privacy Policy (at www.intelepeer.com/privacy/intelepeer-privacy-policy) for any questions on how IntelePeer complies with GDPR. For California residents only: Please refer to the link below for IntelePeer’s Applicant CCPA Privacy Notice. https://intelepeer.com/privacy/intelepeer-california-applicant-privacy-notice/ IntelePeer participates in E-Verify. Apply Job!