Luxury Brand Customer Service Representative + Shipping and Receiving

• *Job Summary:** As the Shipping & Receiving + Customer Service Representative for our Luxury Brand, you will be the primary point of contact for customers regarding order status, shipping inquiries, and returns. You will play a crucial role in coordinating the shipping and receiving processes, ensuring a seamless experience for our valued customers. • *Key Responsibilities:** 1.

Customer Support:

Provide excellent customer service by responding to inquiries, order status requests, and resolving shipping-related issues via phone, email, and chat. 2.

Order Processing:

Process and prepare customer orders accurately and efficiently, including picking, packing, and labeling shipments. Track customer orders accurately and efficiently, ensuring orders are fulfilled and on time. 3.

Shipping Coordination:

Coordinate with shipping carriers and logistics partners to ensure on-time and accurate deliveries to customers. 4.

Issue Resolution:

Address customer concerns, resolve issues, and escalate complex problems to the appropriate departments as needed. 5.

Returns and Exchanges:

Handle customer returns and exchanges, ensuring a smooth and positive experience for the customer and initiating the necessary steps for restocking or refurbishing returned items. 6.

Quality Control:

Inspect outgoing shipments for accuracy, quality, and completeness to ensure customers receive the correct items in perfect condition. 7.

Documentation:

Maintain accurate records of shipping and receiving activities, including tracking numbers, shipping labels, and customer communication. 8.

Shipping Costs:

Calculate shipping costs accurately and provide customers with shipping options and cost estimates as needed. 9.

Communication:

Keep customers informed of order status, shipment tracking information, and delivery expectations. 10.

Problem Resolution:

Address customer concerns and shipping-related issues promptly, working collaboratively with internal teams and logistics partners to find solutions. 11.

Feedback Collection:

Collect and document customer feedback and insights to improve products and services. 12.

Transparency:

Ensure Cin7 is up to date with sales orders and branch transfers so all team members have visibility into all items on order. • *Qualifications:** - High school diploma or equivalent; associate's degree is a plus. - Proven experience in customer service, shipping, and receiving roles, with a minimum of 3 years in a customer-facing position. - Strong communication skills, both verbal and written, with a customer-focused approach. - Detail-oriented with strong organizational and multitasking abilities. - Proficiency in using shipping and inventory management software. - Basic knowledge of jewelry materials and components is a plus. - Positive attitude and a commitment to providing excellent customer service. - Ability to handle customer inquiries and issues with professionalism and empathy. Job Type: Full-time Pay: $20.00 - $26.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Employee discount • Health insurance • Health savings account • Paid time off • Vision insurance Schedule: • 8 hour shift Application Question(s): • How many years of shipping experience do you have? • How many years of luxury goods customer service experience do you have? Ability to Commute: • Montecito, CA 93108 (Preferred) Work Location: In person Apply Job!