Insurance Verification Specialist - Remote

Insurance Verification Specialist The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company’s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

Summary

Job Description: We’re looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Verification Call Center Representative, you’ll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential – hourly wage plus incentive based on performance. Primary duties & responsibilities: • Daily • Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed • Ability to handle inbound/outbound calls to potential customers – verify and document required information to finalize applications for underwriting assessment • Accurately document the information • Properly document non-contact attempts within the Quality Assurance Database • Be able to properly explain the application process to potential customers • Accurately and thoroughly complete additional paperwork when needed • Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database • Transfer calls to appropriate department as needed • Successfully meet the minimum expectation for departmental key performance indicators (KPI’s) • Reliable and predictable attendance of your assigned shift • Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying • Occasional • Be enlisted in special projects that encompass making numerous outbound calls, recording activities requested by/from customers, etc. Required Skills • Minimum typing requirement of 35 wpm • Excellent oral and written communication • Superior customer service skills required – friendly, efficient, good listener • Proficient use of the computer and keyboard functions • Microsoft Office systems (including but not limited to Outlook, Teams, and Word) • Ability to multi-task and work within a highly structured schedule • Excellent organizational and time management skills • Must be detail-oriented • Ability to sit for long periods of time Desired Skills • Bilingual English and Spanish preferred • Knowledge of medical terminology and spelling is a plus • Have a desire to learn and grow within the company Pay Range $14 - $18 per hour Required Skills Required Experience Apply Job!