Collections Agent - Fully Remote, No Weekends, No Evenings

About the role: We are a fast-growing company currently looking for Collections/Customer Service Agents who will be responsible for managing business accounts, updating payment methods, reconciling, and collecting outstanding account receivables. This is a remote work model. Aside from in-person new hire training and additional skill-based training, as needed, the position is an entirely work from home. We Offer: • Competitive Pay - An hourly rate of $17.00 • No weekend work. The hours are Monday through Friday from 8:00am to 4:30pm. • Paid time off • Full time hours • Fully paid training • Health, Dental and Vision Insurance • 401K plan with a guaranteed 3% annual company contribution • Remote Work except all new hire training and additional skill-based training (as needed) will be conducted in person on site at our San Antonio office location near the airport. Responsibilities & Duties: • Contact existing customers with overdue accounts or expired recurring payment methods, via phone, email, and mail to update their recurring form of payment and facilitate any outstanding payment collections. • Complete initial trace work using online tools and verify customer information. • Negotiate payment plans and terms with customers to resolve outstanding balances. • Document all collection activities accurately and maintain detailed customer files to ensure data integrity. • Follow up on payment commitments and monitor payment arrangements to ensure compliance. • Identify and escalate accounts that require further action, such as legal proceedings or credit reporting. • Collaborate with the accounting team to reconcile accounts and address billing discrepancies. • Provide regular reports on collection activities and account statuses to management. • Deliver professional and courteous customer service. • Participate in training programs. Qualifications and Skills: • A minimum of one year collections and customer service experience is required. • Exceptional customer service skills • Excellent verbal and written communication skills • Fully bilingual in Spanish is a strong asset. • Expertise working within the Net Suite CRM is also a strong asset • Strong negotiation, persuasion, and conflict resolution skills. • Strong problem-solving abilities and a strong attention to detail. • Lead by example through positive communication, professional overall demeanor, and time and attendance • Able to accept feedback and implement those changes. • Highly organized, able to self-prioritize work and have great time management skills. • Ability to work and produce in a fast-paced environment. • Proficient computer skills including e-mail, internet, Word, and Excel. • To work remotely you must be able to connect your assigned computer equipment via Ethernet cable or secured Wi-Fi (WPA2 Personal with a strong password) and have reliable internet with 30Mbps download and 10Mdps upload speed. Apply Job!