Senior Product Manager - Technical, Amazon Connect

• 5+ years of technical product or program management experience • 3+ years of end to end product delivery experience • Experience managing technical products or online services • Experience owning/driving roadmap strategy and definition • Experience with feature delivery and tradeoffs of a product As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect is an easy-to-use cloud contact center service that helps companies of any size deliver superior customer engagement at lower cost. Amazon Connect flows enables companies to create, personalize, and automate customer and agent self-service experience across channels, eliminating manual processes while reducing expensive development and operational costs. With Connect flows, you can automate complex process of all kinds, including ones with natural human interactions. These include conversational artificial intelligence (AI) experiences to help your customers self-serve issues, step-by-step guides for agents and end-customers to resolve issues fast and accurately, automated tasks for agents or contact center processes, or outbound communications to proactively engage millions of customers. Flows of all kinds can be built using our drag-and-drop graphical UI, well-defined (JSON-based) flow language, and public set of APIs. As a Senior Product Manager - Technical on the Amazon Connect flows team, you will drive the vision, product strategy and requirements, and definition of key aspects of the product portfolio including how customers build flows more intuitively, use integrated testing capabilities to validate their experiences, and leverage analytics to optimize outcomes for their end-customers. This team is a great fit for you if: • You like working directly with all levels and types of customers, from CxO to individual contributors and engineers to business people, to solve their most complicated problems through software. • You enjoy being on a team that fosters a collaborative environment as we work towards common goals. • You are a passionate learner and are motivated to take on new and, often times, ambiguous challenges. • You are able to lead and partner with a variety stakeholders to identify and prioritize the right problems to solve and solutions to develop. • You are comfortable and thrive in a fast-paced environment. If you’re entrepreneurial and want to build and own transformative technology-driven products, join us in making history. Learn more about Amazon Connect: https://aws.amazon.com/connect/ Key job responsibilities • Engage with customers to work backwards from their goals and challenges to define a product vision, including future roadmap, investment, innovation and experimentation • Influence senior leaders across AWS and communicate your product vision, strategy, goals, status, and customer impact • Build a roadmap and define features that delight our customers, drive adoption, and increase utilization of our services • Collaborate with engineering to build new capabilities and source customers for early adoption, beta testing and launch partners • Launch and promote new capabilities, in collaboration with product marketing • Deliver compelling presentations, product demos, technical blogs, and discussions to drive adoption of communication offerings About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. • Experience performing statistical analysis of data using SQL, Excel and other tools • Experience with technologies like Hadoop, Rules based systems and Machine learning Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. Apply Job!