Remote Medical Customer Service Representative

The Robert Half Healthcare Practice is working with healthcare network to add a Medical Customer Service Representative to their team. The ideal candidate must have experience working in a call center with a healthcare background. Hours following training: Monday - Friday 8am -6pm EST (Must be available for any 8 hour shift within that time frame) • If you're not in EST time, please translate to your own time zone (7am - 5pm CST, 6am - 4pm MST) Responsibilities for the position include the following: • Provides exceptional phone support: Handles calls from hospitals about billing inquiries in a timely and efficient manner. • Assists patients effectively: Clarifies patient questions and ensures they receive the information they need. • Problem-solving champion: Works through issues by pinpointing the root cause, researching solutions, implementing the best option, and escalating unresolved matters when necessary. • Data entry specialist: Maintains accurate patient records by inputting information into the hospital's computer system. • Connects callers seamlessly: Routes incoming calls to the most suitable person within the company. • Epic Software experience highly preferred • Bi-lingual a plus • Must have worked in a call center and experience in Medical Claims and/or Insurance • Ability to undergo a criminal background check, Prove ownership of a High School Diploma, GED or Transcripts and complete a drug screen testing (testing for THC as well). • Have High Speed Internet with a minimal of 50 Mbps Download/20 Mbps Upload Speed - Must be able to hard wire via Ethernet cable. • Ability to work from home in a quiet setting with no others within earshot, due to HIPAA compliance, including a workspace to accommodate two monitors and a computer. Apply Job!