Virtual Patient Manager

About the position The Virtual Patient Manager at CVS Health is responsible for overseeing the day-to-day operations of post-acute care performance networks. This role focuses on managing relationships with skilled nursing facilities (SNFs) and home health agencies, ensuring effective patient transitions and stability post-discharge, and leading initiatives to improve care performance and efficiency. Responsibilities • Manage and develop relationships with SNF and Home Health Agencies , • Communicate and collaborate with internal client team , • Engage with Skilled Nursing Facility Interdisciplinary Teams to achieve appropriate length of stay for ACO and Value Based Care patients and ensure patient stability post-discharge , • Coordinate and lead monthly meetings with leadership at each performance network facility/agency to report outcomes and recommend process improvements , • Identify high priority care redesign interventions to improve performance and efficiency of facilities within local network , • Work within CVS' patient tracking software platform daily , • Collaborate with Clinical Strategists and Site of Care Manager to communicate PAC interventions to partners , • Confirm start of care date for HHA including any documentation of any delays in start of care or if readmitted , • Review and initiate SNF escalations for patients with SDOH or Clinical barriers to DC , • Review readmission reasons and initiate process improvements with SNF/HHA Requirements • 6+ years experience in healthcare and/or business , • Strong critical thinking needed to analyze medical data and reports , • Patient assessment and evaluation experience, ability to exercise independent judgment , • Understanding of Care Transition Models (Naylor, Coleman, Boost, etc..) is a plus , • Case management and discharge planning experience are preferred but not mandatory , • Bachelor's degree required Nice-to-haves Benefits • Full range of medical, dental, and vision benefits , • 401(k) retirement savings plan , • Employee Stock Purchase Plan , • Fully-paid term life insurance plan , • Short-term and long-term disability benefits , • Well-being programs , • Education assistance , • Free development courses , • CVS store discount , • Discount programs with participating partners , • Paid Time Off (PTO) or vacation pay , • Paid holidays throughout the calendar year Apply Job!