Technical Support - Customer Service Representative

Description: • The Technical Support / Customer Service Representative -Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. • This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. • A NEW CAREER POWERED BY YOU. • Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? • Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? • Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you! Requirements: • Strong focus on building customer relationships • 1+ year of customer service experience • The ability to work an evening or overnight schedule • Technical support experience preferred • A high school diploma or GED • A quiet, distraction-free environment to work from in your home • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies • Strong problem-solving skills with the ability to ask probing questions to come to a resolution • Strong computer navigation skills and PC knowledge • A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) • High Speed internet (no wireless/hotspots or satellite) and a smartphone • Must reside in the United States or have a valid U.S. address for residence Benefits: • Paid training and performance-based incentives • Lucrative employee referral bonus opportunities • 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) • Health and wellness programs with trained partners to help promote a healthy you • Mentorship programs that support your rewarding career journey • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support • Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Apply Job!