Inbound Customer Service Agent

Description: • Provide direct support to GE Appliances Owners with a strong focus on sales and service. • Responsibilities include providing product information, registration support, service, parts, delivery, and dealer location inquiries. • Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and concessions. • Limited support to Non-GE Appliance branded appliance owners. Requirements: • One-year relevant working experience in a customer service or sales environment • Take-charge person, self-starter, with in-depth knowledge of processes and procedures • Ability to research, analyze data and make sound decisions for escalated owner matters • High degree of concentration and attention to detail • Excellent team player with verbal, written and interpersonal skills • Maintain professional interactions to promote brand loyalty for GE Appliance Branded Products • Acts with integrity, seeks leadership guidance • Familiarity with web-based systems to retrieve data for troubleshooting • Ability to effectively work at home • Computer skills include: MS Office Suite and navigating multiple systems Benefits: • Paid on-the-job training and mentoring • Work-from-home opportunities (equipment provided) • No weekend shifts • Paid time off • Medical, dental, vision, and prescription benefits eligibility on day one of employment • 401(k) program with a company match • Short-term and long-term disability • Life insurance • Appliance discount program • Tuition reimbursement • Gym membership reimbursement • Career growth opportunities Apply Job!