HR Central Advisor - Remote

HR Central Advisor Temporary through approx. 2/28/25 (covering for a Leave of Absence) Worksite Location: Remote from Home Job Profile Summary: Supports the Human Resources (HR) Central Team in a variety of areas (e.g., HR general inquiries, talent management, payroll support, international transfers, timekeeping support, onboarding, offboarding, background checks, policy interpretation, etc.). With professional demeanor, provides first-level HR support. Educates employees (customers) on Center of Excellence (COE) programs, HR technologies, and self-service tools. Determines appropriate course of action or escalation for emerging issues and utilizes knowledge management tools. Specific Responsibilities: - Provides support to the HR shared services team by answering general inquiries about HR, payroll, policies, and procedures. - Handles one to three HR programs, onboarding, unemployment, education verifications, offboarding and/or other programs or platforms of support. - Creates high-quality employee experiences through customer support. - Provides accurate and efficient resolutions of issues through multiple channels (e.g., Salesforce Case Management System, phone, email, and chat) by following appropriate resolution/assessment methodologies (e.g., investigating and research). - Conducts New Hire Orientation. - Produces ad hoc HR statistics and reporting. - Answers and explains HR related content to employees in North America in a clear, accurate, and timely manner. - Documents all customer interactions via Salesforce case management system. - Ensures proper triage, escalation, and effective resolution of more complex inquiries by engaging HR Shared Services lead and/or Manager. - Understands and meets the HR shared services team established Service Level Objectives (SLOs). - Provides back up support to other HR Central team members, as needed. - Utilizes knowledge management tools and contributes new/updated information to maintain an accurate and consistent knowledge base in support of customers, peers, and the HR Team. - Encourages and trains employees to utilize self-service resources. - Attends meetings related to areas of support. - Performs other responsibilities associated with this position as may be appropriate. Skills and Competencies: - Ability to apply fundamental HR principles, company policies, and practices to assigned tasks - Working knowledge of fundamental HR principles, practices, and procedures in the State of California (preferred but not mandatory) - Effective general interpersonal and communication skills - Ability to communicate (both verbally and in writing) sensitive/confidential HR information - Effective skill and ability to handle confidential assignments and work in a fast-paced, highly visible environment - Ability to demonstrate and maintain a high level of professionalism - Ability to build effective working relationships - Effective detail oriented related skills (accuracy, consistency, attention to detail, etc.) - Familiarity with utilizing technology and software (standard and specific to HR programs) for work assignments Education and Typical Experience: - High School Diploma or equivalent or - Bachelor's Degree in Business Administration, Psychology, or Human Resources (or equivalent) is preferred - 3+ years of experience in Human Resources (if High School diploma only) or - 1+ years of related work experience (if have a Bachelor's degree) Job Type: Contract Pay: $23.00 - $26.00 per hour Schedule: • 8 hour shift • Monday to Friday Education: • Bachelor's (Preferred) Experience: • Human resources: 4 years (Preferred) • payroll support / international transfers: 2 years (Preferred) Location: • California (Required) Work Location: Remote Apply Job!