Customer Service Representative - Contract-to-Hire | 100% Remote | Philadelphia, PA 19103

Our direct end-client a large healthcare insurance provider is seeking to hire a Customer Service Representatives for a 3+ months contract-to-hire role to work 100% Remote from anywhere within one hour radius of Philadelphia, PA 19103 (need candidates within one hour radius of Philadelphia, PA 19103). Job Title: Customer Service Representative - Medicare Duration: 3 months contract-to-hire Location: 100% Remote from anywhere within one hour radius of Philadelphia, PA 19103 No. of positions: 20 + Customer Service Representative - Medicare Medicare CSRs handle claims, benefits, enrollment, member portal, ID cards, etc. and work with customers to solve problems. This is a 5 star service that the team is looking to uphold. Tone and empathy are a must for this position. Candidates must be flexible to work these hours for this role. The Medicare department is open 7 Days a week. FT Shifts will range from Sunday - Saturday from 7:45AM - 8:15PM and include one late night shift as well as a Saturday OR Sunday shift. 37.5 hour week but OT is offered and sometimes required as needed for over 40 hours. Qualifications: • Call Center Customer Service, inbound calls (no telesales) • Looking for excellent Customer Focused competencies - seeking service oriented individuals with strong customer service skills. • Must have empathy and strong problem solving skills. Must have strong verbal and written communication skills. This is a phone based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone. Ability to navigate through multiple systems at a time. ALL candidates must score a 80% or above on eSkills test. Preferred qualifications: • HS Diploma or GED with a 2 years of customer service experience/call center experience is preferred • Healthcare industry experience • Previous Medicare experience • Call Center Customer Service experience (Inbound calls) • Medical background helpful ALL former associates and contractors must be submitted to the VMS Program Team for vetting through the pre-submission check process. Please apply with your interest. You may also reach out to me directly at [email protected] Thanks, Ashu Apply Job!