Customer Support Specialist (Fully Remote LATAM team)

? Who we are Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that! Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona. ? About the role We’re looking for a Customer Support Specialist to join the Lodgify team — fully remote! As a Customer Support Specialist, your primary focus will be helping customers navigate and succeed with Lodgify’s software. You’ll become a product expert and guide customers in setting up their accommodation websites and growing their vacation rental businesses. Your day-to-day will involve promptly responding to support requests, troubleshooting issues, and offering advice to help customers get the most out of Lodgify. ? How will you make an impact? • Provide top-tier support via phone, email, or chat. • Ensure customer satisfaction by resolving issues promptly. • Troubleshoot and solve general technical issues related to the Lodgify platform. • Report customer feedback and issues to relevant teams and follow up as needed. • Identify and document any software bugs or issues for continuous improvement. ? What makes you a great fit? • Experience in technical customer support or a similar role. • Strong communication skills in English, both verbal and written. • Patience, attention to detail, and a logical approach to problem-solving. • Excellent troubleshooting skills with the ability to diagnose technical issues. • Ability to work independently while managing multiple priorities in a fast-paced environment. • A positive attitude and a strong sense of responsibility. • Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk. • Experience in the travel or hospitality industry is a plus! Why you’ll love us: You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging. What's in it for you? The freedom to work from home. Salary in EUR/USD! ? We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets. Great culture & working environment with an international team of over 60 different nationalities. Travel to our yearly team-building events at company's expense. Boost your earning potential with our referral program that offers paid compensation. Dive into a career adventure with endless opportunities for growth and development. Spice up your remote work routine with a dash of fun! Join us for virtual team activities. So, what are you waiting for? Apply now! All applications and CVs must be submitted in English Apply Job!