Technical Support Agent
Why Work at VidCruiter? VidCruiter is a recognized Great Place to Work®. We are a strong team that is making a real difference by virtually connecting employers with qualified job seekers around the world. As a fast-growing company, we offer limitless opportunities for advancement and professional development. You will feel right at home thanks to our welcoming, collaborative company culture. At VidCruiter, we take pride in the work we do. There is a reason why we’re continually named an industry leader by the popular software review site G2 . Stop counting the days; start making your days count. If you want to collaborate with our team of experts contribute towards our success and be recognized for your work, then VidCruiter is the place for you! About the position: Job Title: Bilingual Applicant Support Agent - French/English Location: Remote Schedule: Several schedules are available; this department operates 24/7 What You'll Do: We are currently seeking a Bilingual Applicant Support Agent to join our team! In this essential role, you will handle requests from our global community, troubleshooting and researching issues in both English and French to provide prompt resolutions and ensure high customer satisfaction. You’ll also work closely with cross-functional teams and contribute to offline tasks, helping VidCruiter maintain its reputation for exceptional service. While no two days are the same, here's what you can expect from the role:
- Provide support for end users (local and remote), focusing on individualized customer service at a high-standard professional level via a live chat system.
- Diagnose and resolve technical hardware and software issues.
- Research technical questions using available information resources.
- Provide user feedback on how to effectively and efficiently take appropriate action.
- Identify and escalate priority issues to the appropriate resource.
- Update the User Support ticketing system with any modifications, changes, and the present status of a ticket.
- Troubleshoot all end-user issues beginning from hardware issues to operating system/application issues.
- Ensure proper use of the ticketing system in place when helping end users.
- Maintain communications with the Support Lead/Manager on time.
What We're Looking For:
- Must be fluent in both English and French, with strong skills in both oral and written communication.
- Previous customer experience is a bonus if you provide technical support via live chat, email, and phone, and with experience in using help desk software.
- Technically savvy, can easily learn new platforms and software.
- Ability to troubleshoot different types of technical issues, starting from hardware to operating system/application issues.
- Organizational skills with excellent attention to detail, with the ability to multitask under stressful circumstances.
What's In It For You:
- $550 as a starting base salary.
- Permanent Remote a Full Time.
- Paid OT and Leaves.
- Opportunity for advancement.
- Other Benefits
Want To Know More - We don’t blame you! The following link will direct you to a post published by the Founder of VidCruiter and Council member with Forbes, Sean Fahey. In his post titled “Five Lessons Learned from The Waves of Change In 2020,” he enlightens us on how the challenges brought on by COVID-19 are not seen as an obstacle but instead present us with opportunity. To read more, click on the Forbes Link. We thank all applicants for their interest, only those selected for interviews will be contacted. VidCruiter is committed to ensuring, equal employment opportunity regardless of sex, race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We consider qualified applicants and will meet the needs of those requiring reasonable accommodations. If you have a special need that requires accommodation during any stage of your recruitment process, please email our HR Team at Voir email sur vidcruiter.hiringplatform.com . Apply Job!