Bilingual Customer Care Representative, French - English

Description: • Provides high quality customer service by responding to telephone inquiries, requests and problems. • Researches, analyzes, and provides solutions that meet the customer’s needs. • Resolving customer inquiries and problems on first contact. • Providing customers with account information. • Resolving or referring billing disputes. • Correcting payment errors. • Revising fee and finance charges as appropriate. • Account maintenance. • Taking card, check or other orders. • Acting on lost or stolen cards/checks. • Researching customer problems that could not be resolved during the initial contact. Requirements: • High school diploma or equivalent • Two to four years of relevant experience • 2 or more years of contact center work experience • Prior experience working in banking, merchant payment services, point of sales, and/or financial services • Good knowledge of concepts, practices, policies and procedures of banking products and services • Effective telephone and... interpersonal skills • Strong problem-solving and negotiation skills • Ability to handle difficult customer calls • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications • Ability to identify and resolve/escalate problems • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service Benefits: • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Apply Job!