Entry Level Remote Customer Service Representative (Nova Scotia)

Employer Industry: Business Process Outsourcing (BPO) Why Consider This Job Opportunity... • Opportunity for career advancement with potential roles in management and training • Regular reviews and raises based on tenure and performance • Engaging work environment with a casual dress code • Paid time off and holidays, along with paid training opportunities • Incentives including monetary rewards and prizes such as electronics and trips • Comprehensive medical, dental, and vision coverage options What To Expect (Job Responsibilities) • Handle inbound customer service and technical support calls to resolve issues • Build strong relationships with customers while providing exceptional service • Utilize systems and technology for account management and troubleshooting • Identify sales opportunities and effectively communicate product offerings • Ensure first call resolution through effective problem-solving and call handling What Is Required (Qualifications) • Must be 18 years of age or older • High school diploma or equivalent • Excellent organizational, written, and oral communication skills • Ability to type swiftly and accurately (20+ words a minute) • Basic knowledge of Microsoft Office Suite and Windows operating system How To Stand Out (Preferred Qualifications) • Experience in a customer service role or technical support environment • Strong aptitude for conflict resolution and negotiation • Ability to thrive in a fast-paced and changing environment • Previous experience with account management systems #CustomerService #BPO #CareerGrowth #EmployeeBenefits #RemoteWork We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!