Live Chat Assistant - Remote Work
*Job Title: Live Chat Assistant - Remote Work** *Company: Avery Dennison** *Location: Denver, Colorado, US... *Job Type: Part-time** *Seniority: Associate Level** *Years of Experience: 2** --- *Job Description:** Avery Dennison is seeking a dedicated and enthusiastic Live Chat Assistant to join our dynamic team in a part-time role. In this position, you will play a crucial role in enhancing our customer experience by providing timely, accurate, and friendly support through live chat. Your primary goal will be to assist customers with inquiries, resolve issues, and promote our brand's values while embodying our commitment to excellence. *Key Responsibilities:** -
Customer Engagement:
Provide exceptional live chat support to our customers, responding promptly and professionally to inquiries and resolving issues effectively. -
Problem Solving:
Utilize resources at your disposal to troubleshoot customer issues and provide solutions that align with company policies and procedures. -
Product Knowledge:
Maintain a thorough understanding of Avery Dennison's products and services to provide accurate information and assist customers in making informed decisions. -
Adaptation of Communication Style:
Tailor your communication style to meet the varying needs of customers, demonstrating empathy and understanding in all interactions. -
Documentation:
Accurately document customer interactions in our Customer Relationship Management (CRM) system, ensuring all information is updated and accessible for future reference. -
Team Collaboration:
Work closely with other team members to share insights and strategies that can enhance the overall customer experience and support workflow efficiency. -
Feedback Loop:
Actively listen for customer feedback and relay relevant information to management to enhance service offerings and address recurring issues. -
Project Management:
Manage multiple chat inquiries simultaneously while maintaining a high standard of quality and attention to detail. -
Performance Metrics:
Strive to meet or exceed performance metrics and goals as set by the management team, including response time, customer satisfaction rates, and issue resolution rates. *Requirements:** -
Experience:
A minimum of 2 years of experience in a customer service role, preferably in a live chat or online support environment. -
Technical Skills:
Proficient in using live chat software and other relevant technologies; familiarity with CRM systems is a plus. -
Personality Traits:
You are resourceful and energetic, approaching challenges with enthusiasm and a solutions-oriented mindset. -
Soft Skills:
Strong adaptability in a fast-paced environment and the ability to manage projects effectively from inception to resolution. -
Communication Skills:
Excellent verbal and written communication skills with a keen ability to convey complex information in a simplified manner. -
Time Management:
Effective time management skills to prioritize and handle multiple tasks without sacrificing quality of service. *Benefits:** - Joining Bonus - Parental Leave - Profit Sharing Avery Dennison fosters a working environment in which employees can pursue excellence in every endeavor while setting a high standard for achievement. We value your contributions and support your growth and development as part of our team. *Application Deadline:** Please submit your application by November 4, 2024. *Equal Opportunity Statement:** Avery Dennison is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Live Chat Assistant - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs Apply Job!