Remote Call Center Agents - Coral Gables FL
Employer Industry: Healthcare Services Why consider this job opportunity... - Salary up to $18/hr for bilingual candidates - Opportunity for career advancement and growth within the organization - Flexible remote work option available - Supportive and collaborative work environment - Chance to make a positive impact on customer satisfaction and healthcare accessibility What to Expect (Job Responsibilities): - Handle inbound calls to respond to consumer inquiries and issues - Provide education and updates on previously submitted pre-authorizations or pre-determination requests - Meet performance goals related to efficiency, call quality, customer satisfaction, first-call resolution, and attendance - Own and resolve customer issues effectively - Maintain a high level of professionalism and empathy during customer interactions What is Required (Qualifications): - Minimum of 1 year of customer service experience with the same employer - High School diploma or equivalent - Goal-driven and detail-oriented mindset - Must be available to work at least one weekend day - Strong communication skills, both verbal and written How to Stand Out (Preferred Qualifications): - Bilingual in English and Spanish - Previous experience in a healthcare-related customer service role - Familiarity with healthcare pre-authorization processes - Strong problem-solving skills - Ability to work flexible shifts between 10 am and 11 pm #HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #BilingualCandidates "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!