Customer Support Specialist - Live Chat & Email
Description We are currently seeking a motivated individual to join our team as a Live Chat and Email Agent. As a Live Chat and Email Associate with Thedigitalheadhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need... assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers. Company Culture and Environment The company fosters a supportive environment that prioritizes customer satisfaction and promotes teamwork among associates. Employees are encouraged to utilize their critical thinking skills to enhance customer interactions and solutions. Career Growth and Development Opportunities The position offers opportunities for skill enhancement in customer service and technical support, allowing associates to gain valuable experience that can lead to career advancement within the company. Detailed Benefits and Perks While specific benefits are not mentioned, the company ethos suggests a commitment to employee growth and satisfaction, which may include standard benefits typically associated with customer service positions. Compensation and Benefits Competitive salary based on experience Health, dental, and vision insurance Retirement savings plan options Generous vacation and paid time off policies Why you should apply for this position today This is an excellent opportunity for individuals looking to develop their customer service and technical skills in a fast-paced environment. By joining our team, you will have the chance to make a positive impact on customer experiences and contribute to a supportive team culture. Skills Strong communication skills, both written and verbal Ability to troubleshoot and resolve customer issues Technical proficiency in using chat and email platforms Critical thinking and problem-solving skills Experience in customer service roles preferred Responsibilities Respond to incoming chats and emails from customers Identify and address customer needs related to extended service plans Assist customers in troubleshooting and servicing covered products Maintain accurate records of customer interactions Collaborate with team members to improve service quality Qualifications Previous experience in customer service or tech support role preferred Excellent problem-solving abilities Strong attention to detail and ability to multitask Education Requirements High school diploma or equivalent required Relevant certifications or training in customer service or technical support a plus Education Requirements Credential Category High school diploma or equivalent Experience Requirements 1-2 years of experience in customer service or a related field preferred Familiarity with chat and email customer service platforms is advantageous Why work in Creve Coeur, MO Creve Coeur offers a blend of suburban tranquility and urban convenience, making it an ideal location for professionals. The area is known for its friendly community atmosphere, access to parks, and proximity to major business districts, providing a great balance of work and leisure activities Apply Job!