Tech Support Representative - Remote

Technical Support Specialists require a mix of customer support and entry-level technical knowledge. Ability to answer support requests from customers, resolve technical issues, providing feedback on basic product functionality questions, and appropriately routing non-support related requests to a higher level of expertise. The ideal candidate will provide superior support to the... end-user. Essential Duties and Responsibilities: (Other duties may be assigned) • Speak with existing and new customers to diagnose and repair faults for a variety of products and services • Solve complex customer challenges and regain customer confidence by building rapport with customers and using company systems to resolve concerns • Provide timely resolution to customers experiencing technical issues by guiding customers through corrective steps • General knowledge of company, products, and/or services • Obtain customer information and enter into various CRM systems • Adhere to QA requirements and utilize a call flow • Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information Qualifications: • Internet speed at your home must be at least 20mbps • Minimum 3-6 months of telemarketing, retail, or sales experience; in-person or via phone • Technical PC experience (Windows, preferred) • Ability to work independently as well as part of a team (Promotes positive work environment) • Analytical and problem-solving skills • Proficient in multi-tasking • Excellent communication skills (Professional demeanor) • Ability to build rapport with customers and exhibit empathy • Proficient with technology applications; email, Internet browsers, search engines and data management systems • Basic math skills What We Offer: • Attendance Bonus • Fun and Friendly work environment • Flexible schedules • Benefits; medical, dental, and vision • Excellent advancement opportunities • Amazing Referral Program – Earn $400 for every referral hired after they work 340 hours (60 days)! Job Type: Full-time Pay: $12.15 - $14.00 per hour Benefits: • 401(k) • Dental insurance • Employee assistance program • Employee discount • Health insurance • Life insurance • Paid time off • Parental leave • Referral program • Retirement plan • Vision insurance Schedule: • 8 hour shift • Evening shift Application Question(s): • Are you willing to undergo a background check, in accordance with local laws and regulations? Education: • High school or equivalent (Required) Experience: • entry level tech support: 1 year (Preferred) • Windows 10: 1 year (Preferred) • Call center: 1 year (Preferred) • customer service: 1 year (Preferred) Work Location: Remote Apply Job!